iPod classic sent for repair has been 'lost' what do I do?

sianypoo

iPod classic needed a new battery  so I have paid a company to do this (simple job). They have good online reviews. They confirmed the repair had been done ok and were sending it back via DPD - it has never arrived. The company said that DPD had received the parcel at their depot but that it was empty but untampered with (odd). DPD have apparently investigated and now saying it has been lost.  I have asked for an immediate refund and compensation/replacement - note the contents of music are gone But with hard work I can probably retrieve via iTunes and other friend's generosity.  BUT can I trust them - someone appears to have stolen my iPod.  Do I demand police involvement, what can I get back from them financially - it cost £54.99 for the repair and was on credit card.  ???? They have said they will ask their boss if they can get me a like for like replacement - what does that mean.  So upset I feel part of my life has been erased!  any advice gratefully received

68ComebackSpecial

sianypoo said:

iPod classic needed a new battery  so I have paid a company to do this (simple job). They have good online reviews. They confirmed the repair had been done ok and were sending it back via DPD - it has never arrived. The company said that DPD had received the parcel at their depot but that it was empty but untampered with (odd). DPD have apparently investigated and now saying it has been lost.  I have asked for an immediate refund and compensation/replacement - note the contents of music are gone But with hard work I can probably retrieve via iTunes and other friend's generosity.  BUT can I trust them - someone appears to have stolen my iPod.  Do I demand police involvement, what can I get back from them financially - it cost £54.99 for the repair and was on credit card.  ???? They have said they will ask their boss if they can get me a like for like replacement - what does that mean.  So upset I feel part of my life has been erased!  any advice gratefully received

That would be a second hand iPod Classic - which would equate to what they have lost. 

pulliptears

Surely you just reload your iPod through iTunes and your music would be restored?  Anything other than music you have purchased from Apple I presume would be music that has been illegally downloaded to iTunes and not really something you could claim compensation for?

user1977

pulliptears said:

Anything other than music you have purchased from Apple I presume would be music that has been illegally downloaded

Not necessarily, but anyway I doubt anyone would cover for loss of data in this sort of circumstance ("I had millions of Bitcoins on that drive" etc).

Unfortunately just a lesson in the importance of backups.

sianypoo

iTunes ok but the rest was cds I already owned! Yes should have backed it up but hey didn’t. 

cx6

Repairing electronics - data is not covered. They should replace the device - the contents are never covered.

DB1904

sianypoo said:

iTunes ok but the rest was cds I already owned! Yes should have backed it up but hey didn’t. 

So use iTunes to reload the cds you already own. 

sianypoo

I need them to replace my iPod first !!!!! 

Ms_Chocaholic

Check the cost of a used iPod on Ebay with the same spec and that's what you will be able to claim.

TELLIT01

The police won't be interested beyond possibly providing a crime number but I suspect even that would be something for either the repair company or DPD to initiate.  Like for Like is precisely what it says, they will try to source an iPad Classic of similar age and condition to the one they repaired.  Assuming they do provide a replacement, there will be no financial compensation as you will be in exactly the same position as if they had repaired and returned the original, apart from needing to spend some time on iTunes downloading and copying the CDs again.  Incidentally, if by "friend's generosity" you mean making copies of their CDs for your use that is breaking copyright law.

mattyprice4004

sianypoo said:

I need them to replace my iPod first !!!!! 

Which they have said they will do - the term 'like for like replacement' is pretty self explanatory