Help! Accidentally booked flights we can't use

Carlajoanna90

bagand96 said:

Butts said:

Carlajoanna90 said:

Hi all,

*Idiots of the year award incoming*

So yesterday we booked flights to Bali for our honeymoon in December. We checked the UK travel list and all clear, and my husband checked the Indonesian list and all clear... except the list said UAE not UK. Indonesia currently isn't allowing people from the UK to enter, but we're tied to the flights and looks like we'll only get a refund on tax if we cancel. Singapore airlines would usually let us change the flight but because we booked through lastminute.com the policy is different.

Both Singapore Airlines and Lastminute.com are pointing us to each other. We booked less than 12hrs ago but I didn't realise the 24hr cooling off period for flights is only for US.

SO... any advice on what we can do except beg for a refund, wait and see if it changes or is cancelled?

FYI, insurance won't cover us as the UK wasn't on the approved list when we booked.

Thank you!
Carla

Can I ask what on earth possessed you to book with LM.com after all the negative reports on them during the pandemic and the anecdotal evidence on here of people having major problems when things go wrong ?

To give the OP the benefit of the doubt a little... there was plenty of negative reports and anecdotal evidence of LM's shoddy customer service way before anyone had heard of Covid-19.  Yes the pandemic has shone a brighter light on it due to the sheer scale, but even 3 or more years ago a quick entry of "lastminute.com reviews" would have been an illuminating experience.

Sheesh! Honestly, I get it loud and clear 😅
No using LM.com again, I shouldn't have in the first place, and I was a first class idiot for booking flights I shouldn't have through a third party that I shouldn't use.

bagand96

Carlajoanna90 said:

bagand96 said:

Butts said:

Carlajoanna90 said:

Hi all,

*Idiots of the year award incoming*

So yesterday we booked flights to Bali for our honeymoon in December. We checked the UK travel list and all clear, and my husband checked the Indonesian list and all clear... except the list said UAE not UK. Indonesia currently isn't allowing people from the UK to enter, but we're tied to the flights and looks like we'll only get a refund on tax if we cancel. Singapore airlines would usually let us change the flight but because we booked through lastminute.com the policy is different.

Both Singapore Airlines and Lastminute.com are pointing us to each other. We booked less than 12hrs ago but I didn't realise the 24hr cooling off period for flights is only for US.

SO... any advice on what we can do except beg for a refund, wait and see if it changes or is cancelled?

FYI, insurance won't cover us as the UK wasn't on the approved list when we booked.

Thank you!
Carla

Can I ask what on earth possessed you to book with LM.com after all the negative reports on them during the pandemic and the anecdotal evidence on here of people having major problems when things go wrong ?

To give the OP the benefit of the doubt a little... there was plenty of negative reports and anecdotal evidence of LM's shoddy customer service way before anyone had heard of Covid-19.  Yes the pandemic has shone a brighter light on it due to the sheer scale, but even 3 or more years ago a quick entry of "lastminute.com reviews" would have been an illuminating experience.

Sheesh! Honestly, I get it loud and clear 😅
No using LM.com again, I shouldn't have in the first place, and I was a first class idiot for booking flights I shouldn't have through a third party that I shouldn't use.

I was coming at it from your side... don't beat yourself up about it plenty like you use LM and many other shoddy online agents.  You're not an idiot.  I was just pointing out that challenging people using LM "after the pandemic" is a bit of a red herring... they've had poor service for years before that!

CKhalvashi

bagand96 said:

Butts said:

Carlajoanna90 said:

Hi all,

*Idiots of the year award incoming*

So yesterday we booked flights to Bali for our honeymoon in December. We checked the UK travel list and all clear, and my husband checked the Indonesian list and all clear... except the list said UAE not UK. Indonesia currently isn't allowing people from the UK to enter, but we're tied to the flights and looks like we'll only get a refund on tax if we cancel. Singapore airlines would usually let us change the flight but because we booked through lastminute.com the policy is different.

Both Singapore Airlines and Lastminute.com are pointing us to each other. We booked less than 12hrs ago but I didn't realise the 24hr cooling off period for flights is only for US.

SO... any advice on what we can do except beg for a refund, wait and see if it changes or is cancelled?

FYI, insurance won't cover us as the UK wasn't on the approved list when we booked.

Thank you!
Carla

Can I ask what on earth possessed you to book with LM.com after all the negative reports on them during the pandemic and the anecdotal evidence on here of people having major problems when things go wrong ?

To give the OP the benefit of the doubt a little... there was plenty of negative reports and anecdotal evidence of LM's shoddy customer service way before anyone had heard of Covid-19.  Yes the pandemic has shone a brighter light on it due to the sheer scale, but even 3 or more years ago a quick entry of "lastminute.com reviews" would have been an illuminating experience.

That said, if you ever need entertaining evening, read some reviews at budget hotels on Booking. Only had 1 bad experience (which wasn't Booking's fault), however it's always enlightening.

OP, at least you've managed to get them to change the destination. Remember to check the entry restrictions on gov.uk and also the local government website before making a choice this time and enjoy your honeymoon when you get around to it!