Nationwide switch - multiple failures! Can anyone help?

paddytt

Hi All
I have tried multiple times online to switch our Santander account to Nationwide, using the ‘Switch Account’ link in my N/wide account, with absolutely NO success!  

This evening for example, I get to the very last screen, click confirm and I get an error message “Sorry there is an error, for technical reasons er cannot complete your account switch at this time” - or similar.  

Last month, I got two successful screen messages to say the switch request was successful.  Both later disappeared from the “Track Switch” screen and I never heard anymore.  I chased one with an Online Message, and all I got was an automated message saying “we’re very busy and can’t look into each request, here’s some tips” or similar. 

Has anyone else had these problems and does anyone have any suggestions how to switch??

thanks!

TT

StoicLass

I switched from the Co-op to Nationwide at the beginning of this month, and have to say it all went pretty smoothly.  I already had a Nationwide flex set up, but it was not my main current account.  Two reasons for switching - 1. fancied streamlining my accounts and having one less card to carry and 2. the offer of £125 for the switch.  I was a bit sceptical about whether I would get the £125, but it was actually paid into my account pretty quickly after switching, and I got a text letting me know.  Haven't encountered any problems with payments, direct debits etc after the switch.  

One thing I would note, is that I wasn't kept informed by Nationwide about the progress of the switch, though it was completed on the date I had requested.  I did wonder if it had gone through ok as a result, but then I got a letter from the Co-op confirming they had received the switch request and would action this etc, but I didn't get anything further from Nationwide after making the request until the switch had actually gone through.  

[Deleted User]

Sounds like something isn't matching as it's a fairly automated process. 
Do names, addresses and debit card details all match?

Brewer21

When you say our account, is it a joint account?
I tried switching my sole account to a joint account, a Flexdirect joint account. Having read someone has already completed a similar switch I went ahead to do it online. Got to the very end of the process and it said please provide the second account holders old card details, well she (my wife) didn't have a card in my sole account, well she couldn't have if  a sole account I'm switching from.😵
Gave up on that one, assumed it had failed as I'd heard nothing from them and applied for just a sole account to switch to, all looking good had emails and text confirmations and have a switch date for that👍

Now I've had a text saying they are sending documents to sign referring to the joint account application, this is  around 12 days later when the initial switch request I thought had failed.
Not very good comms from them on this, I thought that application was dead in the water.

paddytt

Thanks for all the replies!  By chance I got a confirmation the other day that the switch is going ahead.   I have no idea which one of the many attempts actually worked, but perseverance counts!

eastcorkram

paddytt said:

Thanks for all the replies!  By chance I got a confirmation the other day that the switch is going ahead.   I have no idea which one of the many attempts actually worked, but perseverance counts!

See how it goes......I got that confirmation too, several weeks ago. The switch still failed though.