New TV - Damaged on arrival

mp3duck

Thanks for these comments.
by “internal” I mean if has the appearance of being cracked with broken vertical lines on screen. But there is no evidence of a crack on the glass. Tv also turns itself off after 5 seconds.

biscan25

Have you tried contacting them on social media?

Grumpy_chap

mp3duck said:

Thanks for these comments.
by “internal” I mean if has the appearance of being cracked with broken vertical lines on screen. But there is no evidence of a crack on the glass. Tv also turns itself off after 5 seconds.

Why can't you simply return the TV under the 14-days you get under CCR?#

Aylesbury_Duck

Grumpy_chap said:

mp3duck said:

Thanks for these comments.
by “internal” I mean if has the appearance of being cracked with broken vertical lines on screen. But there is no evidence of a crack on the glass. Tv also turns itself off after 5 seconds.

Why can't you simply return the TV under the 14-days you get under CCR?#

Presumably the retailer will note that it's broken (OP has told them) and won't automatically refund them.

zoob

Is the screen cracked or is it lines off pixels not working? 

neilmcl

Grumpy_chap said:

mp3duck said:

Thanks for these comments.
by “internal” I mean if has the appearance of being cracked with broken vertical lines on screen. But there is no evidence of a crack on the glass. Tv also turns itself off after 5 seconds.

Why can't you simply return the TV under the 14-days you get under CCR?#

That's not such a good idea.

Firstly any refund depends on the state of the returned item, and if the TV is damaged then any refund is unlikely.

Al_Ross

Did you immediately report the damage /fault to the tv supplier ?

Al_Ross

If you reported it to them sraight away you should not be having a problem with them.The tv can have suffered impact damage either before or after it was boxed,the box may not show damage.

This happens a lot with couriers as they fall down in their vans and they don't care how they treat them.

Did you pay with credit card?

the_lunatic_is_in_my_head

neilmcl said:

Grumpy_chap said:

mp3duck said:

Thanks for these comments.
by “internal” I mean if has the appearance of being cracked with broken vertical lines on screen. But there is no evidence of a crack on the glass. Tv also turns itself off after 5 seconds.

Why can't you simply return the TV under the 14-days you get under CCR?#

That's not such a good idea.

Firstly any refund depends on the state of the returned item, and if the TV is damaged then any refund is unlikely.

That would depend upon whether the retailer provided the correct durable information regarding the right to cancel.

Regarding the issue, the regs state goods do not conform unless established otherwise when raised within 6 months, as per below.

As the trader has used an agent to undertake delivery of the goods to the consumer they aren't in a position to simply state the consumer caused the damage and end of discussion. They are entitled to inspect the goods and come to this conclusion, but they'd need something to show beyond the balance of probability that the consumer damaged the goods rather than it being the consumers responsibility to show the goods were damaged before they came in to possession of them. 

www.legislation.gov.uk/ukpga/2015/15/section/19/enacted 

(14)For the purposes of subsections (3)(b) and (c) and (4), goods which do not conform to the contract at any time within the period of six months beginning with the day on which the goods were delivered to the consumer must be taken not to have conformed to it on that day.

(15)Subsection (14) does not apply if—

(a)it is established that the goods did conform to the contract on that day, or

mp3duck

Had a good outcome in the end. The agreed to collect and provide a full refund.