Do I have the right to return a duvet?

hayley11

Hi

I bought a duvet in May this year, it was £105 from Dunelm, a Fogarty all seasons goose feather and down, so you would expect good quality.

However within a couple of months the 9 tog duvet was all but completely flat along the top half, it honestly felt like you were under a sheet not a good quality duvet. 

Because the 9 tog had gotten so thin, we added the 3.5 tog to it, but there just aren't enough buttons holding them together so the quilts move around and become separated, meaning it feels really uncomfortable and you can feel the seams digging into your legs. 

We then also have issues with so many feathers stabbing us. 

Overall for £105 I was expecting so so much better. We bought this because we were sick of buying cheap ones that only lasted a couple of years and this has lasted even less time! I can't even use it now, it was disturbing my sleep that much.

So where do I stand with this? if it was a cheap £20 one from the supermarket, I would just put it down to it being cheap but to me £105 for a duvet is not cheap and it should have lasted much longer. 

I have contacted Dunelm and shown them photos to prove how thin and flat the 9 tog duvet is but they're refusing to offer a replacement or refund.

Any advice?

Thanks

comeandgo

The more expensive a duvet the thinner they are as the feathers are of higher warmth rating.  I don’t think you can return it but could you add Velcro or stitch the two duvets together for the winter months?

Sandtree

Cost is unfortunately relative... it sounds like you tried to increase your budget but also the type of duvet... what makes an expensive synthetic filling doesnt automatically equate to a high end down duvet by spending the same amount of money.

Looking at the website it appears, like many brands, that the "feather and down" is 90% feather and so inevitably you'll get more pointy feather quills and the visual collapse will be greater (not that it changes its thermal properties significantly) whereas a down duvet is flatter to start with.

Whilst Goose is considered better than Duck I'd take a 100% duck down duvet over a 90% Goose Feather duvet any day of the week.

It certainly sounds on the surface questionable as to if the item is actually faulty or just that you're not used to feather duvet covers however if you maintain its faulty then you may get more traction by going in store with your faulty goods and making noise about the poor quality products in ear shot of other customers than you will be emailing photos etc.

Ms_Chocaholic

Yes just checked, unfortunately you've chosen a high feather count duvet rather than a high down duvet, presume that this is the duvet:

https://www.dunelm.com/product/fogarty-white-goose-feather-and-down-all-seasons-135-tog-duvet-1000034552?defaultSkuId=30383883#details

10% Goose down 90% Goose feather

You could try a social media page to see if you get a better response.