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Bank needs me to get an ARN number
Nathio722
Posts: 1 Newbie
Hi,
I have had a refund from Opodo, but it got refunded back to an old debit card. This shouldn't be a problem but for some unknown reason my bank Lloyds say they cant find it for me and need me to obtain an ARN number from Opodo.
Needless to say the customer services folks on the phone have no idea what I'm on about and probably no idea how to get one.
Any ideas? Need to speak with someone in Opodo finance I guess.
I have had a refund from Opodo, but it got refunded back to an old debit card. This shouldn't be a problem but for some unknown reason my bank Lloyds say they cant find it for me and need me to obtain an ARN number from Opodo.
Needless to say the customer services folks on the phone have no idea what I'm on about and probably no idea how to get one.
Any ideas? Need to speak with someone in Opodo finance I guess.
0
Comments
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"An Acquirer Reference Number (ARN) is a unique number assigned to a payment card transaction. This number can be used by issuing banks to trace a transaction with an acquirer."
The Opodo system should have this somewhere in it and if after another contact they can't find it I would raise a complaint.I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe and Old Style Money Saving boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
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