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In middle of transfer from igloo
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Hi I wonder if someone could give me advice, just before Igloo energy collapsed I switched supplier so I believe igloo crashed on 3rd of October and I completed transfer to Sainsbury's energy on the 6th of october.i still had 600 pounds in igloo credit am I likely to get this back and who do I ask really worried as a lot of money.thanks Trevor
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Yes you should get the money back from Igloo once a final bill has been done. I think it was stated on another thread that it can take up to 12 weeks.I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
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12 months, potentially, or more. The SoLR will typically deal with current customers first and former customers last.Brie said:Yes you should get the money back from Igloo once a final bill has been done. I think it was stated on another thread that it can take up to 12 weeks.
N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.Not exactly back from my break, but dipping in and out of the forum.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!0 -
Sorry please advise what SOlr is thanks0
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Supplier of Last Resort, ie. the supplier that you are switched to when your previous supplier goes bust.In the case of Igloo, the SoLR is E.ON Next. Your Igloo account will have transferred to them on the 3rd of October. E.ON Next will contact you eventually to arrange the refund of the credit remaining on your Igloo credit.Normally your old supplier would be expected to provide a final bill within 6 weeks of your switch away, and to refund any credit balance within a couple of weeks of that. However none of that applies in the case of a SoLR.N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.Not exactly back from my break, but dipping in and out of the forum.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!0
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