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Overcharged

summerseeker
summerseeker Posts: 7 Forumite
Part of the Furniture First Post Combo Breaker
edited 24 October 2021 at 9:31PM in Praise, vent & warnings
Have you ever rung Asda on their 0800 number to complain ? Its an ordeal. The torturous music had me almost in tears.  It took 3 tries and almost 50 minutes to get to a point where I could take it further. Twice the line went dead.  I ended up with a £5 voucher, a reference number and a instruction to take a picture and send it to customer services.
Why ? I checked my online receipt and found I had been overcharged £17.52.  I have a sorry we did that to you email and a 3-5 day promise  of the money will be back in your bank.    It will keep me keen for a while
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