Public sector (NHS) recruitment process - how to complain?

Jillanddy

MalMonroe said:

Jillanddy said:

GaseousAgley said:

Is there a way to complain to the NHS about a decision to withdraw a conditional job offer (I'm currently not in employment and living on an income which is well below my basic living costs)?

I've tried complaining to the recruitment team that decided to withdraw the job offer and who are the subject of the complaint but I want to know if there is a way to complain to a person or body who/which can take an independent, objective view of the complaint in the hope that it might be handled fairly. I don't believe the recruitment team handling a complaint about their own process are being fair and objective at all.

How are your current income or living costs relevant?

You had a conditional job offer. Even if you had an unconditional offer,  they could still have withdrawn it.  All that complaining will achieve is possibly ensuring you never have any further offers. 

Who said they have to be fair or objective? 

That said,  it seems that you may know why they withdrew the offer,  but their view of fair and objective are different from yours.  In the end it is theirs that counts. 

"Who said they have to be fair or objective?"  The law says they have to be fair and objective. (see: Equality Act 2010)

Complaining when a process is unfair is the only way any of us can ever hope to get things changed.

Historically, many laws have been changed because of people power.

Employers are not legally allowed to discriminate against any candidate if they have made a complaint in the past. That's just further discrimination.

People deserve to know why offers have been withdrawn, or why they haven't been offered a job. There's nothing wrong with asking.

On what basis does the equality act apply?  Because the op had said nothing at all to indicate it does. You seem to be keen on claiming cases exist despite no evidence at all. This is not helpful to posters. 

Please substantiate from this thread how the OP had been discriminated against IN LAW. 

TELLIT01

The OP hasn't explained what requirements had to be fulfilled for the conditional job offer to be confirmed.  Without further information it must be assumed that they failed to meet one or more of the requirements.  That being the situation there is nothing to complain about.

Manxman_in_exile

Jillanddy said:

MalMonroe said:

Jillanddy said:

GaseousAgley said:

Is there a way to complain to the NHS about a decision to withdraw a conditional job offer (I'm currently not in employment and living on an income which is well below my basic living costs)?

I've tried complaining to the recruitment team that decided to withdraw the job offer and who are the subject of the complaint but I want to know if there is a way to complain to a person or body who/which can take an independent, objective view of the complaint in the hope that it might be handled fairly. I don't believe the recruitment team handling a complaint about their own process are being fair and objective at all.

How are your current income or living costs relevant?

You had a conditional job offer. Even if you had an unconditional offer,  they could still have withdrawn it.  All that complaining will achieve is possibly ensuring you never have any further offers. 

Who said they have to be fair or objective? 

That said,  it seems that you may know why they withdrew the offer,  but their view of fair and objective are different from yours.  In the end it is theirs that counts. 

"Who said they have to be fair or objective?"  The law says they have to be fair and objective. (see: Equality Act 2010)

Complaining when a process is unfair is the only way any of us can ever hope to get things changed.

Historically, many laws have been changed because of people power.

Employers are not legally allowed to discriminate against any candidate if they have made a complaint in the past. That's just further discrimination.

People deserve to know why offers have been withdrawn, or why they haven't been offered a job. There's nothing wrong with asking.

On what basis does the equality act apply?  Because the op had said nothing at all to indicate it does. You seem to be keen on claiming cases exist despite no evidence at all. This is not helpful to posters. 

Please substantiate from this thread how the OP had been discriminated against IN LAW. 

It's a waste of time asking them a question - read their signature.  (I'm surprised they bothered coming back to the thread twice... )

Jillanddy

Manxman_in_exile said:

Jillanddy said:

MalMonroe said:

Jillanddy said:

GaseousAgley said:

Is there a way to complain to the NHS about a decision to withdraw a conditional job offer (I'm currently not in employment and living on an income which is well below my basic living costs)?

I've tried complaining to the recruitment team that decided to withdraw the job offer and who are the subject of the complaint but I want to know if there is a way to complain to a person or body who/which can take an independent, objective view of the complaint in the hope that it might be handled fairly. I don't believe the recruitment team handling a complaint about their own process are being fair and objective at all.

How are your current income or living costs relevant?

You had a conditional job offer. Even if you had an unconditional offer,  they could still have withdrawn it.  All that complaining will achieve is possibly ensuring you never have any further offers. 

Who said they have to be fair or objective? 

That said,  it seems that you may know why they withdrew the offer,  but their view of fair and objective are different from yours.  In the end it is theirs that counts. 

"Who said they have to be fair or objective?"  The law says they have to be fair and objective. (see: Equality Act 2010)

Complaining when a process is unfair is the only way any of us can ever hope to get things changed.

Historically, many laws have been changed because of people power.

Employers are not legally allowed to discriminate against any candidate if they have made a complaint in the past. That's just further discrimination.

People deserve to know why offers have been withdrawn, or why they haven't been offered a job. There's nothing wrong with asking.

On what basis does the equality act apply?  Because the op had said nothing at all to indicate it does. You seem to be keen on claiming cases exist despite no evidence at all. This is not helpful to posters. 

Please substantiate from this thread how the OP had been discriminated against IN LAW. 

It's a waste of time asking them a question - read their signature.  (I'm surprised they bothered coming back to the thread twice... )

Oh, well I guess that explains why the individual appears to give such poor advice so often. If you never return then you also never learn anything from the people correcting your errors. What a shame that they have so little respect for people who post that they are happy to give erroneous advice and not care about the consequences. 

General_Grant

Jillanddy said:

Manxman_in_exile said:

Jillanddy said:

MalMonroe said:

Jillanddy said:

GaseousAgley said:

Is there a way to complain to the NHS about a decision to withdraw a conditional job offer (I'm currently not in employment and living on an income which is well below my basic living costs)?

I've tried complaining to the recruitment team that decided to withdraw the job offer and who are the subject of the complaint but I want to know if there is a way to complain to a person or body who/which can take an independent, objective view of the complaint in the hope that it might be handled fairly. I don't believe the recruitment team handling a complaint about their own process are being fair and objective at all.

How are your current income or living costs relevant?

You had a conditional job offer. Even if you had an unconditional offer,  they could still have withdrawn it.  All that complaining will achieve is possibly ensuring you never have any further offers. 

Who said they have to be fair or objective? 

That said,  it seems that you may know why they withdrew the offer,  but their view of fair and objective are different from yours.  In the end it is theirs that counts. 

"Who said they have to be fair or objective?"  The law says they have to be fair and objective. (see: Equality Act 2010)

Complaining when a process is unfair is the only way any of us can ever hope to get things changed.

Historically, many laws have been changed because of people power.

Employers are not legally allowed to discriminate against any candidate if they have made a complaint in the past. That's just further discrimination.

People deserve to know why offers have been withdrawn, or why they haven't been offered a job. There's nothing wrong with asking.

On what basis does the equality act apply?  Because the op had said nothing at all to indicate it does. You seem to be keen on claiming cases exist despite no evidence at all. This is not helpful to posters. 

Please substantiate from this thread how the OP had been discriminated against IN LAW. 

It's a waste of time asking them a question - read their signature.  (I'm surprised they bothered coming back to the thread twice... )

Oh, well I guess that explains why the individual appears to give such poor advice so often. If you never return then you also never learn anything from the people correcting your errors. What a shame that they have so little respect for people who post that they are happy to give erroneous advice and not care about the consequences. 

I think it is deliberate.  It is someone who doesn't want to learn, only to incite people to respond with challenges and corrections.  

oh_really

Jillanddy said:

MalMonroe said:

Jillanddy said:

GaseousAgley said:

Is there a way to complain to the NHS about a decision to withdraw a conditional job offer (I'm currently not in employment and living on an income which is well below my basic living costs)?

I've tried complaining to the recruitment team that decided to withdraw the job offer and who are the subject of the complaint but I want to know if there is a way to complain to a person or body who/which can take an independent, objective view of the complaint in the hope that it might be handled fairly. I don't believe the recruitment team handling a complaint about their own process are being fair and objective at all.

How are your current income or living costs relevant?

You had a conditional job offer. Even if you had an unconditional offer,  they could still have withdrawn it.  All that complaining will achieve is possibly ensuring you never have any further offers. 

Who said they have to be fair or objective? 

That said,  it seems that you may know why they withdrew the offer,  but their view of fair and objective are different from yours.  In the end it is theirs that counts. 

"Who said they have to be fair or objective?"  The law says they have to be fair and objective. (see: Equality Act 2010)

Complaining when a process is unfair is the only way any of us can ever hope to get things changed.

Historically, many laws have been changed because of people power.

Employers are not legally allowed to discriminate against any candidate if they have made a complaint in the past. That's just further discrimination.

People deserve to know why offers have been withdrawn, or why they haven't been offered a job. There's nothing wrong with asking.

You seem to be keen on claiming cases exist despite no evidence at all. This is not helpful to posters.

I'm on the cusp of a ban simply for pointing out their fondness for all things ACAS.

Jillanddy

oh_really said:

Jillanddy said:

MalMonroe said:

Jillanddy said:

GaseousAgley said:

Is there a way to complain to the NHS about a decision to withdraw a conditional job offer (I'm currently not in employment and living on an income which is well below my basic living costs)?

I've tried complaining to the recruitment team that decided to withdraw the job offer and who are the subject of the complaint but I want to know if there is a way to complain to a person or body who/which can take an independent, objective view of the complaint in the hope that it might be handled fairly. I don't believe the recruitment team handling a complaint about their own process are being fair and objective at all.

How are your current income or living costs relevant?

You had a conditional job offer. Even if you had an unconditional offer,  they could still have withdrawn it.  All that complaining will achieve is possibly ensuring you never have any further offers. 

Who said they have to be fair or objective? 

That said,  it seems that you may know why they withdrew the offer,  but their view of fair and objective are different from yours.  In the end it is theirs that counts. 

"Who said they have to be fair or objective?"  The law says they have to be fair and objective. (see: Equality Act 2010)

Complaining when a process is unfair is the only way any of us can ever hope to get things changed.

Historically, many laws have been changed because of people power.

Employers are not legally allowed to discriminate against any candidate if they have made a complaint in the past. That's just further discrimination.

People deserve to know why offers have been withdrawn, or why they haven't been offered a job. There's nothing wrong with asking.

You seem to be keen on claiming cases exist despite no evidence at all. This is not helpful to posters.

I'm on the cusp of a ban simply for pointing out their fondness for all things ACAS.

I am not much of a fan of the front line ACAS, but at least that is legitimate advice albeit perhaps misplaced confidence. But telling someone that they have a good case under the Equality Act when there is no evidence that any discrimination has occurred,  and telling someone that an employer has no right to withdraw a job offer (conditional or not) is wrong.  There is no other interpretation to be made. There may be grounds to claim discrimination, but there is no evidence at all that had any bearing on this. There may be grounds to claim notice pay if relevant and if the offer is unconditional,  but that also is not relevant. 

And anyone who believes that,  lawful or not, employers don't keep lists of purple they won't employ.... Well all can say is that I have a lovely car here,  20 miles on the clock, one careful old lady driver....

TBagpuss

GaseousAgley said:

Is there a way to complain to the NHS about a decision to withdraw a conditional job offer (I'm currently not in employment and living on an income which is well below my basic living costs)?

I've tried complaining to the recruitment team that decided to withdraw the job offer and who are the subject of the complaint but I want to know if there is a way to complain to a person or body who/which can take an independent, objective view of the complaint in the hope that it might be handled fairly. I don't believe the recruitment team handling a complaint about their own process are being fair and objective at all.

It would help people to advise if they knew what the conditions of the offer were, and what (if any) reason was given for withdrawing it.

However, the first step would be to look at the trust's complaints process and follow that.

In making any complaint, you would need to set out specifically 

• what they did which you think  was wrong / inappropriate / contrary to their own procedures / dsicriminatory  and why you think that (i.e. be specific - not 'X was rude' but ' when I asked X [specific question] they rolled their eyes, sighed, and told me that I was wasting their time, and refused to provide the information I requested or to explain why they could not do so'
• what, specifically, you would like them to do to address / resolve your complaint 
• A timescale - if their complaints process set s out this, you don't need to, but if it doesn't, then put one in your letter - (e.g. ask for an acknowledgment fo the complaint within 7 days and a substantive response within 21) 
• If appropriate, set out what your next step will be if you don't get a substantive response within the anticipated timescale (again, this should be done with reference to their own complaints process