Randox Codes for Passenger Locator Form 23 October 2021 at 9:33AM in Coronavirus travel help & info 3 replies 253 views

TonyM19

Hi

I have booked 2 sets of Day 2 Lateral Flow Tests, one for myself and one for another (older) couple who aren't confident with using online bookings.  Ours went through fine.  The other couple have now revealed that they have given me the wrong email address, which is why they haven't received a confirmation email.  Randox Customer Services go through 5 minutes spiel before telling me that 'the lines are busy call back later'.  We are getting the tests delivered to a family member.  I'm assuming that the tests will have the codes for the Locator Form on them and that they can open the packages and tell us the codes.  Is that a fair assumption?  I have used their PCR tests earlier in the year, but can't remember if the codes were in there (they must be though, surely?).

Still have to sort out the email issue to get the results back.  Wish I'd never offered to do this now

sheramber

According to the FAQ the code os in the email conforming the order

https://covid.randox.com/covid-19-testing-frequently-asked-questions/#hfaq-post-633

DAY 2/8 FAQS.

onashoestring

I'm assuming that the tests will have the codes for the Locator Form on them and that they can open the packages and tell us the codes.  Is that a fair assumption?  I have used their PCR tests earlier in the year, but can't remember if the codes were in there (they must be though, surely?).

No, The booking reference is a unique number for the passenger locator form sent to the e-Mail address , it’s not on the test kit. It’s important that test kit is registered to the correct e-Mail address as this is where the test results will be e-mailed back to . 

TonyM19

All sorted.  Got through to their Customer Services (eventually). They did say that it wouldn't have been that important, as it is the email you use when registering the tests that is used to send the results