Chimney sweep for no chimney....
I wonder if anyone could help me with some advice. For a few months l was getting a musty smell from my chimney which is unused and has been since l moved in 3 years ago. I contacted a local chimney company who appear to be legitimate, have a physical shop and online reviews etc. When making an appointment they insisted that l pay in advance for a chimney sweep and install of new chimney caps, I did so which l realise was probably foolish.
Chimney sweep came out, he arrived alone (despite the job being at height and telling me he’s meant to work in pairs) and without any kit. I gave him a torch and he had a brief look up the hearth, he then went outside and looked at my roof from the street and came in and told me my chimney had been removed at some point. I should say that I live in a 2nd floor flat so this wasn’t obvious from the street to me and I wasn’t sure if the chimney stack sat further along the roof where it wasn’t visible or obviously l wouldn’t have called a chimney sweep out for no chimney!
The chimney sweep gave me some advice on having ventilation tiles fitted and told me to contact the office as they have a company they work in affiliation with who could carry out the work. He was at my home for less than 10minutes.
I then contacted the office to request a refund of the sweep and cap fee of £179 l did ask if there was a call out fee which I was happy to pay and asked for details of the affiliated company. They replied a few days later simply saying they are waiting on a report from the assessor. After 10 days l contacted them asking for an update and pointing out that the chimney sweep was at my home for less than 10minutes. A week later I’ve still had no reply. I suspect they are hoping if they ignore me I will go away. Is this something l could claim back on my credit card which l used to pay? I have been very polite in my dealings with them but it is infuriating that l am down £179 for a visit of less than 10 minutes and that they are simply ignoring my emails
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