Faultu Air Conditioning- brand new never worked

jml1

We bought a full air conditioning system from Glo*green in July.

After a 3 week delay to installation and shoddy customer service throughout it was finally completed by sub-contractors in August.

When we first used the system it shut down after 20 mins and an error code was displayed. This happened every time so it hasneber worked.

The manufacturer Daikin advised the error code is a refrigerant issue and referred us to GG.

They messed around for 3 weeks and said it was a wifi issue, found out by speaking directly to the sub-contractor they had tried to get him back out and there was a dispute over charge back, but they spun lies saying just reset the wifi.

So we decided to exercise the 'right to refund' request.

GG say there will be a fee for collection and removal. We disputed this and they replied with a final decision thay either they will repair it or go to ombudsaman.

We replied to ask how much the collection charge would be and there has been no reply.

Since then, we contacted Daikin who agreed to visit under warranty agreement.

They attended and said they can't work on the system as the outdoor unit wall mounted 5 metres high- they require us to pay for and organise scaffolding at our expense and they will come back.

If they find it to be installation fault they will do nothing. 

So my questions are what do we do next:-

1. Go back to GG repair/replace- is this too late now?

2. Go to ombudsman

3. Issue Section 75 claim? Can this be done if a retailer refuses to honour a right to refund within 30 days for faulty goods- Barclacard is the payment card provider.

Any help appreciated.

Thanks,

JML