We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
(Moved to another board - don't know how to delete sorry!) Virgin Media Woes!
Siobhan7
Posts: 73 Forumite
Evening Money Savers!
We have used virgin broadband for years and recently we added a TV contract - we were told it would be £65 per month then we got the confirmation and it said £70. We called up and asked them and they refused to put it back down to £65 so we raised a complaint.
We were told that it would go to £65 and then our complaint was closed. We are still being charged £70 and we feel our complaint was completely ignored even though it was all resolved at £65.
We have used virgin broadband for years and recently we added a TV contract - we were told it would be £65 per month then we got the confirmation and it said £70. We called up and asked them and they refused to put it back down to £65 so we raised a complaint.
We were told that it would go to £65 and then our complaint was closed. We are still being charged £70 and we feel our complaint was completely ignored even though it was all resolved at £65.
Now we feel we cannot trust Virgin and we don't want to be in a contract with them. We want it to go back to the way it was before when we just had broadband and no contract but we feel we shouldn't have to pay the disconnection and other fees given we have had such a terrible service (£240!)
They keep throwing the "well you had a 2 week cooling off period" at me but we didn't know they were going to charge us the higher amount instead of the agreed amount. Our new contract started on 2nd September and our first bill came out on 18th September.
I know it's only £5 a month but it all adds up and the fact it was ignored twice and our complaint "resolved" then also ignored is just a kick in the teeth to be honest.
(I know I will be asked the reason we didn't try and sort this out earlier - I have been in and out of hospital with major spinal problems and up until today, I have not been in any fit state to deal with this and my partner hasn't either due to caring for me)
They keep throwing the "well you had a 2 week cooling off period" at me but we didn't know they were going to charge us the higher amount instead of the agreed amount. Our new contract started on 2nd September and our first bill came out on 18th September.
I know it's only £5 a month but it all adds up and the fact it was ignored twice and our complaint "resolved" then also ignored is just a kick in the teeth to be honest.
(I know I will be asked the reason we didn't try and sort this out earlier - I have been in and out of hospital with major spinal problems and up until today, I have not been in any fit state to deal with this and my partner hasn't either due to caring for me)
0
Comments
-
you might be better posting on phone tv broadband board there are some good people there.
£5 a month is a lot for us mse !0 -
Thankyou. I didn't know which would be best! I will delete it from here and post on there.0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.6K Banking & Borrowing
- 254.5K Reduce Debt & Boost Income
- 455.5K Spending & Discounts
- 247.5K Work, Benefits & Business
- 604.3K Mortgages, Homes & Bills
- 178.5K Life & Family
- 261.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards