Out of warranty - Rights

HoneyRoastedParsnip

I bought a new but heavily discounted (black Friday) toothbrush (cost £90 with RRP of £300 [don't judge me] - currently available for purchase £180) in Nov 2018  from Amazon and had a 2 year warranty. Out of warranty period so I am now in statutory rights or section 75 territory (item cost less than £100). The toothbrush has stopped working/charging. Charger appears to work and I have tried on a friends charger.

Satisfactory quality Goods shouldn't be faulty or damaged when you receive them. You should ask yourself what a reasonable person would consider satisfactory for the goods in question. For example, bargain-bucket products won't be held to as high standards as luxury goods.

My question:

Would you consider 3 years to be unacceptable given the crazy RRP for me to claim? Any wording you would recommend or avoid?

Alderbank

Everyone seems to say about 3-5 years life. Price does not seem to be a factor, cheap ones last as long as expensive ones. 

The CRA allows for depreciation so if (big if) you won a claim you might get a tenner.

If you like the model, complain to the manufacturer. They might give you a bigger discount than that off a new one.

Almost certainly the battery has failed. That is how all my previous electric toothbrushes have died. These devices can be hard to disassemble but if you are handy you might be able to get the AA size battery out and replace it for about £3. That would be the 'green' solution

cx6

Agree it is probably the battery and google turns up some videos showing how to replace.

3yrs seems fair to me although i would have hoped for 4

HoneyRoastedParsnip

Ah okay thanks - was my first electric brush - really pleased with it. The dentist said £50 gets a good enough one (after i'd bought this one). I definitely didn't use all the features (bluetooth detection etc. I guess the special charging case etc I have I can use with a cheaper replacement. Will check out the videos once back in UK but I can't see them on this rubbish work PC with firewalls. Will try a claim and see what they say.  

cx6

yes an oral b electric toothbrush will be good enough mine cost 29.99

HoneyRoastedParsnip

This was oral B but came with travel case, lots of modes to not use and bluetooth for tooth tracking - very good and I did use it a bit but glad i didn't pay £300!

Alderbank

Mine has a timer which is more useful than I expected but no bluetooth or wifi so my teeth have to go untracked 

pinkshoes

I think 3 years is fair enough for an electric toothbrush that is used twice a day. That's nearly 2200 uses, and about 4p each time you've  used it.

A plastic toothbrush lasts 3 months (90 days) and costs £2, so about 2p per use. 

The extra cost doesn't give it more shelf life than a £30 one, just extra features. A timer is all you really need.

user1977

HoneyRoastedParsnip said:

This was oral B but came with travel case, lots of modes to not use and bluetooth for tooth tracking - very good and I did use it a bit but glad i didn't pay £300!

I very much doubt anybody has ever paid £300. They may as well say "RRP £3 million".

born_again

HoneyRoastedParsnip said:

I bought a new but heavily discounted (black Friday) toothbrush (cost £90 with RRP of £300 [don't judge me] - currently available for purchase £180) in Nov 2018  from Amazon and had a 2 year warranty. Out of warranty period so I am now in statutory rights or section 75 territory (item cost less than £100). The toothbrush has stopped working/charging. Charger appears to work and I have tried on a friends charger.

Satisfactory quality Goods shouldn't be faulty or damaged when you receive them. You should ask yourself what a reasonable person would consider satisfactory for the goods in question. For example, bargain-bucket products won't be held to as high standards as luxury goods.

My question:

Would you consider 3 years to be unacceptable given the crazy RRP for me to claim? Any wording you would recommend or avoid?

Forget S75 as it's under £100

Might as well bin it and get another.

cx6

not sure why you would want a toothbrush with bluetooth - i always buy my electric toothbrushes with whitetooth functionality.