"You're Not Receiving Our Emails"

molerat

Just had 3 letters drop on the doormat from Lloyds, BOS & Halifax stating that I have recently changed to paperless and I have not been receiving emails sent.  Checked all 3 accounts and email address, and all other contacts, on file is correct and checked through my emails and found several from Lloyds and Halifax.

Anyone else received this ?

pafpcg

Yes, I've received at least two in the last couple of years.  I just ignored them as I get regular emails from all three banks.

jimjames

Do you actually open the emails or just preview them? It could be that the email contains tracking to see when opened so they don't think they're being received

molerat

jimjames said:

Do you actually open the emails or just preview them? It could be that the email contains tracking to see when opened so they don't think they're being received

Possibly, when I get the "your credit card statement is now available" email 2 days after it has been downloaded it does tend to go straight in the bin ! The majority do get opened though.

molerat

And a 4th one this morning from MBNA.  Looks like it is just a LBG waste of time and money exercise !

masonic

As jimjames says, some organisations embed tracking pixels in emails. When you open the email, the email client fetches a discreet 1x1 pixel image with a unique URL, allowing them to see that you have opened it. Many modern mail clients defeat this tracking technology, causing the privacy invading company to get a false-negative result.

I have no idea whether Lloyds Banking Group employ such methods, but by law if they do they must disclose it in their privacy policy. Interestingly, I never download images when previewing these emails, but I do go into online banking and view the documents regularly, and I haven't had this issue with Halifax. I do recall having it with one other bank, though, but it was a number of years ago and had no consequences.

lucky77

molerat said:

Just had 3 letters drop on the doormat from Lloyds, BOS & Halifax stating that I have recently changed to paperless and I have not been receiving emails sent.  Checked all 3 accounts and email address, and all other contacts, on file is correct and checked through my emails and found several from Lloyds and Halifax.

Anyone else received this ?

Yes I've had same letter from Lloyds and Halifax last week and also receive emails from them which I open. As you say seems a waste of time and money!