ASDA Delivery Pass Renewal

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Has anyone had difficulties renewing their delivery pass with ASDA?

I received a notification that my payment declined, which I thought odd as I definitely have the funds. I signed in and tried to renew manually with the same result. I updated the card to use my Monzo account and the Monzo app told me the CCV number was incorrect. The problem was I didn't get an option to enter the CCV. I tried a zero balanced credit card and the payment failed again. To make sure ASDA weren't having payment processing problems, I amended a future order with the Monzo card and payment was processed successfully. 

I spoke to customer services. They just tried to process payment multiple times and it kept failing. Then we 'mysteriously' got cut off mid-call. All I want to do is renew my Delivery Pass. I've been using it for 2 years now and think it's brilliant. Saves time, travel and gives me a good chance to compare products and stay in budget. Why can't they sort out the renewal this year?

Has anyone had difficulties renewing their delivery pass with ASDA recently?

patchwork_2

I cannot renew ours either, I have tried a few cards

Greenheart2010

Asda Annual Delivery Pass never runs to 12 months so is misrepresented as money saving.

Does anyone else have this experience?

• We paid for a 12 month delivery pass in March 2020.
• Asda kindly put my wife on a priority pass soon after in 2020.
• In 2021 she was moved onto a goodwill pass when the government said shielding was ended.
• 21st July her account was on that goodwill pass following on from the priority pass until we received notice that the goodwill pass was ending at the end of July.
• 21st July we paid for a 12 month midweek pass for 12 months.
• Subsequently we received emails telling us we had missed placing our order for our delivery slot. I phoned customer services concerned and was assured everything was OK, there was no problem.
• On 8th September2021, no verifiable reason given, the 12 month midweek delivery pass was cancelled and we were told we had lost our delivery slot because we hadn't used it.
• 8th September 2021 I immediately took out a new 12 month midweek pass in order to keep our regular delivery slot. I contacted customer services to find out that had gone wrong. I explained that the previous pass, taken out on 21st July had only been used for 7 deliveries out of the 52 potential deliveries and asked why had it been cancelled. I still have heard no explanation.
• On 30th March 2022we received this email:
  You have not used your regular delivery slot recently. So we cancelled this for now.
• I checked the account and found that our Annual Delivery Pass had also been cancelled again!
  
• Customer services gave us an evoucher for £10 so we could renew the Annual delivery pass.

Because we rely on this delivery for my wife & my elderly parents, both latter in their 90s and all three continuing to shield, I renewed the pass immediately to be able to re book our regular delivery slot. We have been ordering food deliveries on a Tuesday, every Tuesday, since the first lockdown in March 2020.

I have made sure to use the evoucher and will delete my wife's account and hope to have better luck with a new account.