Faulty Laptop within warranty

newcomers

Hi,

I purchased a brand new laptop just under 3 years ago and it came with a 3 year manufacturer warranty.

About a month ago it developed a fault where it wouldn't charge unless the lead was put in at a very specific angle and had to be held there. I contacted the manufacturer who arranged to collect and repair the laptop. About 7 days later the laptop was returned to me, supposedly having had the repair, but it still didnt charge. I contacted manufacturer who said it must be the charger, so they sent out a new charger but still not working.

They then arranged to collect it yet again to see what the issue is. After 7 days I have received the laptop back and its still not charging. I called and asked for a repair report and it said no repair required as its working!!!

I use this laptop for business and have already been without it for 2 weeks, plus now it wont charge at all no matter which way I plug the lead in.

Am I within my rights to refuse any more repairs and ask for replacement or refund?

[Deleted User]

What are the terms of the warranty?

JJ_Egan

Its a business to business transaction .

Your rights are not the same as a consumers .

Bradden

Are you sure @JJ_Egan ... many people.. myself included have purchased laptops as a B2C sale and may use occaisonally for business... espcailly when we were working from home through lockdown. The OP doesn't state it was a B2B purchase but simply that they use it for work. 

Manxman_in_exile

I think JJ_Egan probably means that the OP might be scoring an own goal if he complained to the manufacturer that he wasn't able to use the laptop for work unless fixed.  Warranty might exclude being used for "business" irrespective of what it was intended for when bought.

mattyprice4004

Using it for business is irrelevant unless you made it clear when buying that you need a laptop with a warranty which won't leave you without a laptop for extended periods of time. 
A normal sale of a laptop to a consumer would assume they don't need it for time-critical functions, so 2 weeks without is perfectly acceptable. 

macman

The charger socket has probably failed: it's by far the most common failure point on laptops, as people stretch the cables from the socket and all the stress is on that point. Unfortunately this also means that it's invariably classed as user-inflicted, which it is.
Why they've failed to diagnose such an obvious fault properly, no one can say.
Your options are to return it again, saying that the diagnosis has not solved the problem, or take it to an independent and have the socket replaced or resoldered, at your expense.

neilmcl

newcomers said:

Hi,

I purchased a brand new laptop just under 3 years ago and it came with a 3 year manufacturer warranty.

About a month ago it developed a fault where it wouldn't charge unless the lead was put in at a very specific angle and had to be held there. I contacted the manufacturer who arranged to collect and repair the laptop. About 7 days later the laptop was returned to me, supposedly having had the repair, but it still didnt charge. I contacted manufacturer who said it must be the charger, so they sent out a new charger but still not working.

They then arranged to collect it yet again to see what the issue is. After 7 days I have received the laptop back and its still not charging. I called and asked for a repair report and it said no repair required as its working!!!

I use this laptop for business and have already been without it for 2 weeks, plus now it wont charge at all no matter which way I plug the lead in.

Am I within my rights to refuse any more repairs and ask for replacement or refund?

Not if it's a business purchase other than the terms already contained within the warranty.

sparklep0ny

Bradden said:

Are you sure @JJ_Egan ... many people.. myself included have purchased laptops as a B2C sale and may use occaisonally for business... espcailly when we were working from home through lockdown. The OP doesn't state it was a B2B purchase but simply that they use it for work. 

According to the CRA and CCR

“Consumer” means an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession.

I'd argue someone purchasing a laptop to use to work on during lockdown is not a consumer,  and regardless, the OP has made it very clear it is a business purchase.

unforeseen

Regardless of whether OP is consumer or business, they are using the warranty NOT consumer rights so any right to request replacement hinges on the terms of the warranty. 

Bradden

unforeseen said:

Regardless of whether OP is consumer or business, they are using the warranty NOT consumer rights so any right to request replacement hinges on the terms of the warranty. 

True... but many warranties exclude business use for consumer sales.