Scam from bank

macman

It's also a really bad idea to post your experiences as victim of a scam under your real name, if that's what your username is.
It'll lead to you being added to sucker lists, and it limits what comments you can make about the treatment you have received from your bank, should those comments be considered defamatory.

mikb

mjm3346 said:

"So again I had no reason to believe he was not genuine"

apart from the fact that we have been told time and time again a bank will not ask you to move money in this way

HSBC, when making a payment/moving money --even to an EXISTING payee that you have saved --, have a warning at the top of the page "Fraudsters may ask you to move money to another account for protection, we will never ask you to do this" just to ram it home that "what you are about to do is a bad idea" [Click OK to do it anyway] ...

TadleyBaggie

Jenni_D said:

Why on earth would you do that? 🙄 And where is it?

https://forums.moneysavingexpert.com/discussion/6306117/update-on-scam-from-bank#latest

born_again

cx6 said:

They were probably able to log on because when they tried to log on themselves they were asked for the 1st, 4th and 8th digits of your password and you gave that info to them which they then entered on the screen. Only a guess of course.

They could probably transfer the savings money to your current account (to scare you) as internal account transfers do not require 2FA, whereas paying to an external account would.

Wonder if it was th
Good guess. 
Clearly the stolen card is all part of the scam. And makes you wonder if it is someone known to the OP or that followed them after stealing the card.

Think OP need to track back as to where & when card was lost as bank could feel that given out the very details used to login to the account is negligence.
Never used Nat West but their security questions seem very odd when phoning in... Why would they need your online security?

68ComebackSpecial

born_again said:

cx6 said:

They were probably able to log on because when they tried to log on themselves they were asked for the 1st, 4th and 8th digits of your password and you gave that info to them which they then entered on the screen. Only a guess of course.

They could probably transfer the savings money to your current account (to scare you) as internal account transfers do not require 2FA, whereas paying to an external account would.

Wonder if it was th
Good guess. 
Clearly the stolen card is all part of the scam. And makes you wonder if it is someone known to the OP or that followed them after stealing the card.

Think OP need to track back as to where & when card was lost as bank could feel that given out the very details used to login to the account is negligence.
Never used Nat West but their security questions seem very odd when phoning in... Why would they need your online security?

There's clearly a lot more to this. Just losing a bank card doesn't give scammers the cardholder's phone number or access to details of recent (valid) transactions, which they disclosed in the original phone call, and had already transferred funds.

macman

They'd clearly already got access to the account, which gives them all the info they need, including a contact number. The phone call was required purely to con the OP into transferring out, and authorising the setting up of a new payee, which requires 2FA within the app, as another poster pointed out.
Possibly the card was viewed or recorded during a cashpoint transaction, then stolen? OP does not appear to know. If that happened, they'd then have made the scam call very quickly afterwards, before the card could be missed and reported as lost.

Alderbank

My accounts are all with LBG but I suspect NatWest is similar...

Cashcard and PIN are of no use for accessing my accounts. Mobile banking needs a bank allocated user number, password and a phone which has been pre-approved (they must know IMEA) plus fingerprint.

Logging on from a pre-approved 'trusted' laptop (they must know MAC no) needs the same user number and password and 3 random numbers from a special word. If it's not a 'trusted' device it also needs a pass code each time sent to my phone.

Is NatWest like this?

MovingForwards

They send this out on their emails and it frequently pops up on the app / online banking:

Important Security Information

NatWest will NEVER ask for your full PIN or Password when identifying you on the phone or online, and will NEVER ask for Card Reader codes on the phone or when logging in.

Fraudsters may claim to be the bank, police or other companies you trust to try and access security information. If you receive a call or email from NatWest that you are suspicious about, cease the call immediately, or forward the email to phishing@natwest.com. Visit natwest.com/security for more information and advice.

sparklep0ny

MovingForwards said:

They send this out on their emails and it frequently pops up on the app / online banking:

Important Security Information

NatWest will NEVER ask for your full PIN or Password when identifying you on the phone or online, and will NEVER ask for Card Reader codes on the phone or when logging in.

Fraudsters may claim to be the bank, police or other companies you trust to try and access security information. If you receive a call or email from NatWest that you are suspicious about, cease the call immediately, or forward the email to phishing@natwest.com. Visit natwest.com/security for more information and advice.

The problem with this is that the scammers won't ask for your full PIN or password either, as they only need the ones requested by the bank when they try to log in to access your account.

Ergates

sparklep0ny said:

The problem with this is that the scammers won't ask for your full PIN or password either, as they only need the ones requested by the bank when they try to log in to access your account.

A bank will never ask for *any* of your PIN or online password to identify yourself after phoning you.   The only password they might ever ask for over the phone would be your telephone banking password - if you have such a thing - but that would be when you phone them not the other way around.