Premier Inn Gstwick North

sherron6

Son dropped me off outside Premier Inn Gatwick North in July, something he has done on manh occasions. I return in September to a parking fine for £100 for stopping outside the hotel. When  query I query it they say the policy has changed. And I should have logged the car registration. I was not asked. I used them again on 2nd October, still no one asked. When I mentioned it they produced a table to log the registration. Premier Inn are saying they cannot refund my money. Any advice on what to do next would be appreciated.

Trainerman

Plan A first. I assume that you are a good and regular customer of Premier Inn, so I would get in touch with someone senior..... not a front desk jockey... and get them to squash this ridiculous charge for you.

Coupon-mad

Why would someone drop off in a hotel car park to avoid the proper Airport drop-off, or weren't you using the Airport but were using the hotel?

Which parking firm?

Don't tell us you paid them...you mention 'refund my money' as if you paid?

sherron6

I was staying at the hotel. Yes I paid it because I could not afford for it to go any higher. I also believed I would get the money back because I stayed in the hotel. It is a reasonable assumption.

Coupon-mad

All the time this industry is unregulated, the message on this forum is: don't pay private parking charges.  It doesn't 'go up' and it wasn't a fine.

You won't get that money back unless you sue the parking firm or Hotel, which is an option.