Virgin Broadband

Steamboat

I signed up for the top Virgin package, £79 per month for TV package and 600mbps broadband.

The broadband drops off and the speeds have been on average 50mbps since I've been tracking in August.

Engineers and Technical support have been and gone with no success.

They then tracked my speeds and have concluded they can't prove I'm getting the speed I'm paying for so I can cancel.

I've still had to pay the £79 despite getting 10% of the speed I've been sold, and now have to pay for the 30 days notice despite them admitting I'm not getting what I'm paying for.

They've given me £12 refund and are talking like letting me cancel is them doing me a favour, I've got nowhere arguing with them.

It doesn't seem reasonable to me but any advice on if it's best to just give in or pursue the complaint?

sparklep0ny

Their T&C's say you need to give notice when you leave. They also say "3. Due to the nature of the internet, we cannot guarantee specific levels of performance for internet access." so although they are allowing you to get out of the agreement, they technically have you by the short and curlies.

Pay the notice and move on.

JJ_Egan

Be aware that you are very unlikely to get high speed if moving ISP  . Furthermore 600 is overkill for a home connection .

Al_Ross

I was with Virgin many years ago when it was copper broadband,the speed was non existant during normal hours.I complained to them several times and nothing improved.I contacted the Broadband Ombudsman and a few hours I received a call from Virgin Customer Service asking what resolution I wanted,simply I told them,leave my contract penalty free,and it was done.

It would appear Virgin have not improved then!