Car not as described

Herzlos

dini_2 said:

They sell a lot of cars so can't be expected to know the full spec of them all - if there's a feature you really care about then you need to confirm it's there before buying it.

I would suggest that if your business is selling cars, then you should be expected to know the full spec before advertising it. It is a selling point after all.  I did in fact check with the salesman that it was there. He confirmed. I didn't try to connect my phone because it would not be appropriate for a 15 min test drive.

Which is great in theory but if you have 100+ cars on the site, and many of them are similar, it's easy to make a mistake. He should have actually confirmed it had the feature rather than just saying it did, and they've acknowledged they were wrong.

The old and cynical advice is to assume it doesn't have the feature until you've explicitly witnessed it.

born_again

dini_2 said:

They sell a lot of cars so can't be expected to know the full spec of them all - if there's a feature you really care about then you need to confirm it's there before buying it.

I would suggest that if your business is selling cars, then you should be expected to know the full spec before advertising it. It is a selling point after all.  I did in fact check with the salesman that it was there. He confirmed. I didn't try to connect my phone because it would not be appropriate for a 15 min test drive.

You would expect so. But from experience manufactures change features quite often. So you then find that due to cars being sat awaiting buyers. So that 2020 car may have been manufactured in 2018 and not have the spec that a 2020 car has.
So unless they are going to sit in each car and check each feature. They will simply go by what the manufacture states the spec is for that year.

A good example of this is in 2016 Kia changed head units to a new version that allowed Android Auto & Apple car play to work via a update.
So you will find some adverts that say AA & ACP enabled. But when checked it has not been updated & it can't be as it was a car made in 2015. So dealer just looks at reg year & spec for that year & thinks OK. It has it.