Is there warranty on replacement parts you've purchased?

drsquirrel

I've tried searching for this, but most pages are talking about warranty on parts replaced under warranty (gratis).

In this instance I have purchsed a part myself, and that has failed. I have been told this is not covered under warranty.

Is this actually the case?

Section62

drsquirrel said:

I've tried searching for this, but most pages are talking about warranty on parts replaced under warranty (gratis).

In this instance I have purchsed a part myself, and that has failed. I have been told this is not covered under warranty.

Is this actually the case?

It depends what warranty the part manufacturer offers on that part.  The warranty of the thing being repaired with that part is very unlikely to cover parts you buy and fit yourself, and may in some cases be invalidated by the DIY repair.

However, there are various bits of generally applicable legislation regarding the safety, quality and fitness for purpose of goods sold to retail customers, so in the absence of a warranty for the part you purchased, you may have grounds for complaint that the part didn't meet the required standards.

But that all depends what the part is, and how long ago you purchased it.

drsquirrel

~7 months - was looking more towards statutory rights rather than any manufacturers extended warranty, and not on the product itself.

Product is a mitre saw, the part I purchased (and since failed) is a pinion gear.

Section62

drsquirrel said:

Product is a mitre saw, the part I purchased (and since failed) is a pinion gear.

What mode of failure?

drsquirrel

Section62 said:

drsquirrel said:

Product is a mitre saw, the part I purchased (and since failed) is a pinion gear.

What mode of failure?

Split/Cracked in half.

Section62

Was that the same as with the original?

It could suggest poor quality control or incorrect specification of the material the gear is made from.

Although excess stress could be another cause.

How is it fitted to the shaft?  A nut/bolt, or retained with a circlip, or interference fit, etc?

Any reports/forum posts online from other owners experiencing the same thing?

neilmcl

drsquirrel said:

I've tried searching for this, but most pages are talking about warranty on parts replaced under warranty (gratis).

In this instance I have purchsed a part myself, and that has failed. I have been told this is not covered under warranty.

Is this actually the case?

All depends on the manufacturer and the place you purchased it from. There is no legal requirement to provide a warranty on anything but generally most things you buy (new) will have some form of warranty attached but I doubt minor parts, such as nuts/bolts etc will have.

drsquirrel

I should be clearer, the pinion isn't replaceable on its own its part of the motor armature. the pinion is the broken part of it.

Kind of annoying as the site says purchases through them are automatically registered for warranty as well.

GDB2222

Were you buying this as a retail customer for your own use, or was this a purchase by your business?

If it's a retail purchase, see this link for your rights:

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl

Parts are covered, as is anything else you buy as a consumer. 

By the way, you need to distinguish between warranties, which are completely optional on the part of the manufacturer, and your rights against the retailer as a consumer.

Section62

drsquirrel said:

I should be clearer, the pinion isn't replaceable on its own its part of the motor armature. the pinion is the broken part of it.

Kind of annoying as the site says purchases through them are automatically registered for warranty as well.

So you had to buy the whole motor, or just the armature?

But either way the pinion was already fitted to the shaft when it arrived?

If so, the manufacturer cannot blame you for the failure of the pinion due to the way the pinion was attached to the shaft.

Which tends to support there being an issue with the materials or manufacturing process.

drsquirrel

GDB2222 said:

Were you buying this as a retail customer for your own use, or was this a purchase by your business?

If it's a retail purchase, see this link for your rights:

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl

Parts are covered, as is anything else you buy as a consumer. 

By the way, you need to distinguish between warranties, which are completely optional on the part of the manufacturer, and your rights against the retailer as a consumer.

I must be incorrectly thinking that everything had to have a 12 month warranty? (with SoGA being what _could_ cover you up to 6 years).

It was a consumer purchase.

Section62 said:

drsquirrel said:

I should be clearer, the pinion isn't replaceable on its own its part of the motor armature. the pinion is the broken part of it.

Kind of annoying as the site says purchases through them are automatically registered for warranty as well.

So you had to buy the whole motor, or just the armature?

But either way the pinion was already fitted to the shaft when it arrived?

If so, the manufacturer cannot blame you for the failure of the pinion due to the way the pinion was attached to the shaft.

Which tends to support there being an issue with the materials or manufacturing process.

Just the armature, I can't tell how the pinion is fitted but definately no c clip/key way etc, its almost as if its one peice.

Here is a photo: https://i.imgur.com/icuX29b.jpg

Looks like the teeth are just machined out of the shaft, one peice.