Photo print issue

binft

Hi,

Wondered if someone can help me, not sure if the correct board. I ordered a glass print of a photo I have online and it got delivered today. Overall I'm pretty happy with the quality except the image seems really washed out. Now I don't know if this is a printer quality issue or is this something that happens when a photo is enlarged? See below for comparisons



As you can the see the car colour is much more vibrant in my digital photo but also on the small print that I actually bought at the time. I emailed them the original picture file which is in a 4896x3264 resolution (5.5MB) 72DPI. Should I contact them to ask why it is like this? I'm not sure if this is normal when enlarging prints.

pinkshoes

Just email them and ask why. Most will re-do things like this if they feel it is substandard. 

born_again

Quality can get worse as photo is enlarged. Depends on the original size. 
Also material it is printed on can have a effect on how it appears.

jon81uk

The material its printed onto is likely the cause.

photome

Could be the printer settings need adjusting, best ask them and see what they say

Sandtree

Quality is impacted by enlargement but not saturation. 

What material its printed on and how its intended to be used will significantly impact the apparent saturation. We've used a semi-professional service before and they send you a colour profile for the intended materials so you can adjust to compensate if you want to.

binft

This is the response I received from them today, can't complain really I guess

Hello, The printing machine we use (Durst®) from Germany is known as the highest quality UV printing machine on the market. Our inks sourced also from one of the best ink brands in UK. this colour differences is quite normal. It's not possible to print exact same colours unfortunately. We see you are not happy with it. So if you want we can change the colours a bit to catch similar tint and dispatch you again but please remember still may not be like original colours.