Deposit how long before goods arrive?

thecarrs

Hello, I paid a deposit of £200 for an electric fire suite using a credit card for payment. I was told ti would be three weeks before it came in for collection, five weeks later I am still waiting. How long would be a reasonable time to wait? What are my refund rights, there is wording in the small print that a cancellation will lose half the deposit, sureley this isnt legal if the goods arent forthcoming? Any advice would be appreciated. Thanks.

the_lunatic_is_in_my_head

The trader should refund in full asap if you don't wish to wait any longer. 



www.legislation.gov.uk/ukpga/2015/15/section/28/enacted

(1)This section applies to any sales contract.

(2)Unless the trader and the consumer have agreed otherwise, the contract is to be treated as including a term that the trader must deliver the goods to the consumer.

(3)Unless there is an agreed time or period, the contract is to be treated as including a term that the trader must deliver the goods—

(a)without undue delay, and

(b)in any event, not more than 30 days after the day on which the contract is entered into.

(4)In this section—

(a)an “agreed” time or period means a time or period agreed by the trader and the consumer for delivery of the goods;

(b)if there is an obligation to deliver the goods at the time the contract is entered into, that time counts as the “agreed” time.

(5)Subsections (6) and (7) apply if the trader does not deliver the goods in accordance with subsection (3) or at the agreed time or within the agreed period.

(6)If the circumstances are that—

(a)the trader has refused to deliver the goods,

(b)delivery of the goods at the agreed time or within the agreed period is essential taking into account all the relevant circumstances at the time the contract was entered into, or

(c)the consumer told the trader before the contract was entered into that delivery in accordance with subsection (3), or at the agreed time or within the agreed period, was essential,

then the consumer may treat the contract as at an end.

(7)In any other circumstances, the consumer may specify a period that is appropriate in the circumstances and require the trader to deliver the goods before the end of that period.

(8)If the consumer specifies a period under subsection (7) but the goods are not delivered within that period, then the consumer may treat the contract as at an end.

(9)If the consumer treats the contract as at an end under subsection (6) or (8), the trader must without undue delay reimburse all payments made under the contract.

JJ_Egan

It would be reasonable to now ask the trader what the position is .

thecarrs

Thank you for the above replies. I have contacted the trader who is blaming the lorry driver shortage etc, etc. I will wait a further week or so before taking further action.

Ergates

thecarrs said:

Thank you for the above replies. I have contacted the trader who is blaming the lorry driver shortage etc, etc. I will wait a further week or so before taking further action.

Whilst the lorry driver shortage is a real issue that is causing delivery problems all over the country, when you spoke to them did they give any indication of when you might receive your goods?