Peoples Energy

peter_the_piper

Is it just me or are British Gas taking a long time to transfer us to them?  We were notified in Mid / end September and still waiting details. Am I being in too much of a hurry?

bagand96

peter_the_piper said:

Is it just me or are British Gas taking a long time to transfer us to them?  We were notified in Mid / end September and still waiting details. Am I being in too much of a hurry?

Supplier of Last Resort (SoLR) transfers always take a long time, far longer than a normal switch.  There's a few reasons for this, bulk transfer of thousands of accounts, having to wait for information and data from a company in administration etc...

The biggest issue always seems to be the void of information. Octopus don't seem to be operating any quicker on the Avro SoLR, only difference if they are communicating better with daily updates. 

mekki

Same here. I have tried ringing them - no reply and the website chat - always too busy to deal with new queries. I have now made a complaint but I assume we are stuck with them until the supply-chain issues have been resolved. It would be useful to know details like my account number and the tariff in the meantime though. 

sevenhills

mekki said:

Same here. I have tried ringing them - no reply and the website chat - always too busy to deal with new queries. I have now made a complaint but I assume we are stuck with them until the supply-chain issues have been resolved. It would be useful to know details like my account number and the tariff in the meantime though. 

I am in the same position, but I am just waiting. Not sure there is any option, other than accepting the British Gas offer, whatever that is.

Plexuk

pp keeps crashing & online account is no help as no option to submit reading. I have been sent my contract showing rates so once readings provided I expected to have a bill. I'm not sure if they even have my account detials as I paid monthly with Peoples choice, it all seems to be a big F up no way of contacting them as you cant get through & there doesn't appear to be any email option, for a major provider they don't make it easy for you to speak to them, also no way to update AC detail other than by phone   

Plexuk

Not sure what happened to my post as start has vanished  It should start with - Keep getting txt's asking for readings even though I did manage to do this but now no option to do this via my online account (could be its because it's the one I had previously with that ended in may & can't submit via App as it crashes.

Plexuk

Just got an email from British Gas:-

Hello  Mr *****

Here's what you need to do next. Look out for your monthly email reminder that a meter reading is due. You'll need to give us your reading within 7 days of this email to get an accurate bill.

You can choose how to give us the reading: Log in to your online account Via the iphone or android British Gas App If you need any more help on how to give us a meter reading, you can find our meter reading guide online. Monthly payment methods There are There are different ways you can pay for your monthly energy use. You can also change your payment method at any time without having to change from monthly billing.Just remember that however you pay, you'll need to give us a meter reading to ensure your bills are accurate.We hope you enjoy the flexibility that monthly billing offers you. Thanks Your British Gas Team

Plexuk

Looks like I just need to wait on the email asking for  my money