Credit with failed energy provider

westfamily_hockley

I switched from Pure Planet a few days before they ceased trading. How/will I get my Pure Planet credit?

Reed_Richards

When a Supplier of Last Resort (SOLR) has been appointed for Pure Planet (which I don't think has happened yet) they will handle your credit refund.  It will come eventually but may well take some time.

matelodave

I swapped suppliers from Eversmart about two days before they went bust - it took around four months to get my credit back.

They do tend to try and sort out all the current customers first before looking at those who've already left.

A lot also depends on how well the bust suppliers records have been kept and can be integrated. IRESA, was a total shambles and TBH Eversmar needed a bit of prodding. It took some customers over a year to get it sorted out, especially if they hadn't been sending in meter readings and checking their bills.

It helps a lot if you've saved statements and bills from the bust supplier so you have evidence of the state of your account