Baffling credit card rejection

welshwales

So it's been a few years and I decide its time to tart my 2 credit cards into one long bank transfer deal.  I have a good to excellent credit score with all the mainstream companies such as experian, equifax and clearscore. So I use the clearscore checker to see what pre approved cards with long transfer periods are available.  It tells me the Halifax card with 29 months on transfers is the best and I have a 100% approval.  So I apply and give all my details and it's accepted.  I set up the transfers and all goes well.  I get the application successful email and even set up the direct debit.  So the following day I get a text from Halifax that basically says when the card and pin arrive destroy them as we are deleting your account.  So I thought that's odd I'll call them.  I got through and was told yes your account is deleted.  OK so why I ask. I have good credit rating and good cash in my savings accounts.  They would not tell me.  They said we cannot see why  but I would have to submit a subject success request to CIFAS to find out more.  Even escalating the call got me nowhere.  So here I am now concerned I have a financial issue and no one can tell me what.  My bank tells me all is well and no issues on my account and so have my card providers.  I had no default payments on my credit record and my card utilisation is below 30%.  Before I go to cifas have any of you seen this before?

robber2

"So here I am now concerned I have a financial issue and no one can tell me what. "

  The answer lies in the advice that Halifax gave you;

"....... I would have to submit a subject success request to CIFAS to find out more"

welshwales

Thank you, I Understand that but why should I have to go to a 3rd party when the provider could just tell me?  I feel I have been hung up to dry.  I am contacting  CIFAS today but I find all of this very odd.  

[Deleted User]

The provider won't give you specific reasons and the call agent won't know.

You haven't been hung anywhere to get dry - you've been rejected for a card. If you find anything on CIFAS, you'll have you answer.  If you don't, you simply haven't met their criteria or are too high risk. 

Remember that your CRA credit ratings mean nothing when it comes to being accepted for credit. Your existing debt is always going to make things more difficult.

anna42hmr

welshwales said:

Thank you, I Understand that but why should I have to go to a 3rd party when the provider could just tell me?  I feel I have been hung up to dry.  I am contacting  CIFAS today but I find all of this very odd.  

Possibly because if there is something on CIFAS they are not usually allowed to disclose this themselves, especially if it is not their own data, for example if another company has registered you on there.  

The data would belong to CIFAS and whomever recorded this against you (if indeed that is the case, as it could be as zx81 has advised you don't meet their criteria) and not Halifax's so would not be for them to disclose it to you.  They would refer you to the route you can obtain any information - i.e. a data subject request from CIFAS.

it is a fairly simple process to check,

https://www.cifas.org.uk/dsar

Sandtree

These are commercial decisions and in most cases the people you speak to on the phone do not have access to the reason. They also don’t have to tell you why they’ve declined you for the same reason. The only thing that’d be illegal is if it is because of a protected characteristic (eg your race). 

It’s certainly unusual for an offer to be retracted but some banks have shockingly poor IT (due to the high risk of change) and so anything is possible 

ItsComingRome

Sandtree said:

These are commercial decisions and in most cases the people you speak to on the phone do not have access to the reason. They also don’t have to tell you why they’ve declined you for the same reason. The only thing that’d be illegal is if it is because of a protected characteristic (eg your race). 

It’s certainly unusual for an offer to be retracted but some banks have shockingly poor IT (due to the high risk of change) and so anything is possible 

It's quite commonplace with CIFAS. For some reason the CIFAS checks aren't immediate like the credit checks are?  And no, I don't understand it either.