Impossible to phone Lufthansa to sort out urgent admin booking error that is Lufthansas fault

maranassy

Hi

I booked tickets to Larnaca leaving next week Thursday directly on the Lufthansa website.  Payment over £1000 for 4 tickets taken from my account.

Unfortunately all the booking info including the reference number and flight numbers are all encrypted.  I don't have the booking code either to get my e-tickets.

I just have a confirmation of payment for 4 passengers and the flight schedule.

This is extremely worrying as it is not possible to phone Lufthasa, UK at the moment.   I have phoned for hours and hours and everytime after 45 minutes the calls just stops.  This is the UK call reservation number that is the only number advertised.

I've emailed Lufthansa and tried to contact on Twitter etc but to no avail.   

We are going to try to keep calling and calling for hours and hours on end - but what happens if I can't ever get through?  All I've done is make the mistake of giving £1300 worht of money to Lufthansa via their website.   I can't believe that they encrypted all the information I need to get my tickets.. :-( 

Please can someone advise on what can be done.   Ideally to try and get in touch with them. 

mattyprice4004

You should have the code via email - did this not arrive? Check your junk folder just in case

Westin

What do you mean by all the booking info is encrypted?

As mattyprice asks, have you not received an email confirming the reservation either?

bagand96

Did you sign up for a Lufthansa account during booking? If you did then you will be able to log into your account and see your booking there. 

Also worth checking your payment card account, a lot of the time the transaction on the card statement will show the booking reference.