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Faulty Laminate Floor - Advice Please?

brogan1m
Posts: 4 Newbie

Two years ago we had a Karnean laminate floor fitted to an existing concrete base. The supplier, A M Selly, checked it and sent us a written quote recommending that he should lay a damp-proof membrane (DPM) directly onto the floor and on top of that a floating floor consisting of underlay tiles from a company called Easilay, and then fit the Karndean laminate on top of that.
Not long afterwards, we started noticing marks on the floor corresponding to the underlay tile joints. and subsequently we notice ripples in the floor that have become steadily worse. We contacted the supplier who never came to inspect the floor but instead sent a representative form the underlay company, Easilay.
We then recieved a letter from Selly telling us that they wanted to appoint a, "independent flooring inspector" to survey the floor and decide on the cause of the problem. The cost would be £500 plus VAT plus expenses. Selly would pay this if he concluded theeir work was faulty, Esilay would pay of the underlay was at fault, and we would pay if he decided the cause was our fault e.g a flood casusing damp to ingress.
We refused this on the basis that we contracted with Selly, and Easilay was their subcontractor. Our claim is against Selly and we are not prepared to get involved in deciding whether them or theor subcontractor is a fault. Also we are certainly not prepared to agree to pay for an inspector appointed by them who may or may not decide that we are at fault. I know for a fact that we have not simtreated the floor or had any flood or water ingress from the surface.
We are now at stal;emate with Selly so I am at the point of taking out a claim against the company. I will go and speak to them one last time before fiing the claim but any advice from people on this board would be greatly appreciated.
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