Utility Point DD taken AFTER I had left

JurassicMe

I arranged a voluntary transfer from UP to EDF before they went bust and had confirmation from EDF that service would start 28th September. On that date there was a transfer from UP which looked about right for a balance transfer. However I thought they had forgotten to take the exit fees that were due, so I left the DD in place to deal with that. WRONG CHOICE! I have now had a normal monthly DD payment taken by UP even though I'm not a customer, as well as the EDF one. It's more than exit fees would have been, so not that. Any ideas on how to tackle getting the money back? 

QrizB

My first move would be to contact your bank and ask them to reverse the DD under the terms of the Direct Debit Guarantee.

If that doesn't work (and people have reported variable results) you're in the intereasting position of having EDF as UP's SoLR:
https://www.ofgem.gov.uk/news-and-views/blog/how-youre-protected-when-energy-firms-collapse

Hopefully EDF can speak to EDF and sort this out ...

JurassicMe

Many thanks. I had forgotten about the guarantee and just got into a tizz. Having one of those spells when things pack up right left and centre, and in other cases like this, systems going awry. 

JurassicMe

Many thanks. Got prompt refund when I rang the bank today. I had wrestled with doing it via their chat service to no avail. Extremely grateful to you.