Pure Planet cease trading

Sarasirfon

I closed my account early October and had £138 credit balance. Will I now lose that money? I haven't a new supplier because I've moved house and the billing is in another person's name.

bris

Your account will be taken over and your new supplier will credit your account

sheramber

https://www.moneysavingexpert.com/news/2021/10/pure-planet-cease-trading---here-s-what-it-means-for-your-gas-an/

Energy credit is protected even if you left the company recently – so you won't lose any money you're owed

You may be owed money by Pure Planet or Colorado Energy if your account had built up credit. In this scenario, the supplier Ofgem appoints will pay you back any money you're owed – this applies even if you'd already started to switch away before the firm went under. Here, the Ofgem-appointed supplier should get in touch to arrange a refund – even for those who won't have been switched to it – but this can take a while.

 Did you give them your new address when you closed  your account?

Sarasirfon

Yes, I did give my new address. This is really helpful, thank you.