British Gas smart monitor alert

au65

My monitor gives  alert ‘gas supply disconnected’ I tried everything but the alert is there. I phoned  British gas and spoken with Melissa. The constant answer was’ it is more then 12 months old so we can’t exchange it. I asked what to do with the alert and she suggested to disconnect the monitor completely. I told her that it is a government advice to monitor your usage. I could open a complaint BUT as it is policy she had to close it again! Please can anyone suggest what we can do? 

[Deleted User]

Has your gas meter actually been disconnected? It is unlikely that there is a fault with your in house display so I am not sure why you want it replaced? The probably is more likely to be GSME (gas meter) firmware related. Responsibility for fixing firmware problems sits with the GSME manufacturer.

As far as IHDs are concerned, the normal 12 months’ rule applies. Suppliers will provide a replacement but many will raise a charge for a replacement.

Umiamz

That's the third person I've seen reporting this today with their British Gas IHD. I wonder what's going on?

wittynamegoeshere

If the IHD is otherwise working then it's much more likely that the issue is further upstream, i.e. with the link between the two meters and/or something the supplier themselves are mucking about with.

If the heating works then don't worry, it will probably go away when they fix whatever they broke.

wild666

My IHD got water damaged in the flood in 2015/16 but I ain't with BG anymore so I don't have an IHD to see what I am using to give energy readings to my supplier.

matelodave

wild666 said:

My IHD got water damaged in the flood in 2015/16 but I ain't with BG anymore so I don't have an IHD to see what I am using to give energy readings to my supplier.

You dont need an IHD to read the meter - you can read the meter directly from it's display.