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Ordered ipad wrong item arrived
Willow1976
Posts: 14 Forumite
I ordered an iPad from John Lewis. I ordered it for next day delivered as needed it urgently. A box arrived which was not an iPad. Upon opening it there was a notebook inside. The box was plain, had no paperwork, it wasn’t tampered with but had JL delivery label. JL have said they need to do an investigation as the notebook isn’t even one of their products. They are calling back tomorrow- I was wondering what my consumer rights are. It is very strange, but at the moment I have technically been robbed and I’m worried I won’t get my money back / replacement.
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By "notebook" do you mean an electronic device between a netbook and a tablet, or a traditional notebook comprising leafs of paper bound to facilitate the recording of ideas with the aid of a pencil?Willow1976 said:I ordered an iPad from John Lewis. I ordered it for next day delivered as needed it urgently. A box arrived which was not an iPad. Upon opening it there was a notebook inside. The box was plain, had no paperwork, it wasn’t tampered with but had JL delivery label. JL have said they need to do an investigation as the notebook isn’t even one of their products. They are calling back tomorrow- I was wondering what my consumer rights are. It is very strange, but at the moment I have technically been robbed and I’m worried I won’t get my money back / replacement.0 -
Sadly it’s a hardback book with paper in it.0
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In an iPad box or loose in the box?Willow1976 said:Sadly it’s a hardback book with paper in it.0 -
Categorically, you have not.Willow1976 said:I have technically been robbed2 -
Interesting use of irony by the fraudster who carried out the switch...Willow1976 said:Sadly it’s a hardback book with paper in it.1 -
Usual story ipad/ phone never a pair of socks ordered and replaced by an ipad .
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I know - i should have physically gone and bought one. Lesson learnt. It has been resolved.JJ_Egan said:Usual story ipad/ phone never a pair of socks ordered and replaced by an ipad .0 -
Do tell us how it has been resolved. Did J Lewis tell you how a notebook that they do not stock got into one of their parcels?Willow1976 said:
I know - i should have physically gone and bought one. Lesson learnt. It has been resolved.JJ_Egan said:Usual story ipad/ phone never a pair of socks ordered and replaced by an ipad .0 -
I have no idea (presume ongoing investigation) My issue (lack of iPad) has been resolved.sheramber said:
Do tell us how it has been resolved. Did J Lewis tell you how a notebook that they do not stock got into one of their parcels?Willow1976 said:
I know - i should have physically gone and bought one. Lesson learnt. It has been resolved.JJ_Egan said:Usual story ipad/ phone never a pair of socks ordered and replaced by an ipad .1 -
Same thing happened to this guy ....TuppenceWorth said:
Interesting use of irony by the fraudster who carried out the switch...Willow1976 said:Sadly it’s a hardback book with paper in it.
https://www.bbc.co.uk/newsround/24144025
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