One Call - Home contents insurance situation.

phenoxyethanol0000uk

Hello forum,

I have a home contents insurance situation that I need some help with please.

I recently purchased home contents insurance through One Call Insurance.

The policy only cost me £26.10 for the whole year, due to cashback.

It took a day or so for them to email me with 16 separate documents (99 pages in total!) describing my policy in detail.
I realised after reading all this that the policy did not fully meet my needs.

I tried to cancel the policy within a few days of it going live, within the cooling period, but they wanted a £49.99 cancellation fee!
I've never heard of a cancellation fee within cooling periods before, I've cancelled other policys a couple of times in my life and only had to pay for the couple of days I was covered.

As mentioned, the policy only cost me £26.10, so I am really not happy to give them £49.99 to cancel it.

Could I just purchase another policy with a different insurer, and leave this One Call insurance running in the background?
ie: Act like the One Call policy never existed, and just leave it to eventually expire?
And if I ever need to make a claim, I would just go to the new policy about it?

Many thanks.

user1977

A right to cancel doesn't mean a right to cancel for free.

Leave it running if you want. The only complication is that if you had a claim, you'd be expected to report it to both insurers so they can share the risk.

lisyloo

You could leave it running. But you can't act like it never existed.
If you had a claim you'd have to declare it.
It can get messy as both would want to share liability.
Personally I'd keep it running, but I would not suggest being dishonest or forgetting. That can work out very badly indeed for insurance even if it's not deliberate.