Right to reject

kah22

I’m thinking of buying a set of AirPods Pro. I already bought a pair but had to return them to Amazon because of a manufacturing fault. Received a full refund so no problem there.

Before re-ordering I decided to look at other suppliers. John Lewis was offering a two year guarantee but when I contacted them I was advised that when I broke the seal I could no longer return them as unwanted, only if there was a fault.  But I had to try them to see if there was a fault, to see if they didn’t fall out of my ear. A common enough problem it seems

i know that if you buy underwear, a CD, software, and try them on or break the seal then you can’t return.  I’m ok with that but I’m wondering if the like of AirPods fall into that category as you may have put them in your ear.

Just wondering

Kevin

Bradden

Would you want to put one in your ear knowing someone else had used them? I wouldn't.

the_lunatic_is_in_my_head

Going back a bit but there was a thread on mattresses where the EU courts ruled they were not exempt from the right to cancel due to hygiene issues as they could be restored to their original condition. 

This thinking renders 99% of items ineligible for the limits to the right to cancel for hygiene reasons.

With these in ear headphones really the changeable buds could be replaced with new ones and the customer would be looking at a reduction in the refund for diminished value.

John Lewis are likely to stand firm on their position of hygiene and it's hard to say which side would win with small claims. 

Manxman_in_exile

The earlier thread you are referring to is the one that was concerned with the return of some vaping paraphenalia and whether it was sealed for hygiene purposes.  unholyangel referenced an earlier European Court decision which, as you suggest, said that if the goods could be restored to their original "hygienic" condition - by cleaning - then they did not need to be sealed for hygiene purposes, and could therefore be returned as a "change of mind" - if bought online.

This was "vigourously" debated over several pages in the thread and I'm not sure it was ever resolved.

[Edit:  All 13 pages are here:  Consumer Rights vs Vendor T & C’s - Page 13 — MoneySavingExpert Forum  ]

born_again

kah22 said:

I’m thinking of buying a set of AirPods Pro. I already bought a pair but had to return them to Amazon because of a manufacturing fault. Received a full refund so no problem there.

Before re-ordering I decided to look at other suppliers. John Lewis was offering a two year guarantee but when I contacted them I was advised that when I broke the seal I could no longer return them as unwanted, only if there was a fault.  But I had to try them to see if there was a fault, to see if they didn’t fall out of my ear. A common enough problem it seems

i know that if you buy underwear, a CD, software, and try them on or break the seal then you can’t return.  I’m ok with that but I’m wondering if the like of AirPods fall into that category as you may have put them in your ear.

Just wondering

Kevin

Falling out of you ear is not a fault other than user error..

As you have already had a pair, you should know if they fit or not. Or Apple so tight that they do not provide silicone tips in various sizes to fit various sized ears we all seem to have. Which other ear bud suppliers do?

Keep_pedalling

If you have a problem with ear pods falling out then maybe you should consider looking at custom jobs based on taking a mould of each ear.

neilmcl

kah22 said:

I’m thinking of buying a set of AirPods Pro. I already bought a pair but had to return them to Amazon because of a manufacturing fault. Received a full refund so no problem there.

Before re-ordering I decided to look at other suppliers. John Lewis was offering a two year guarantee but when I contacted them I was advised that when I broke the seal I could no longer return them as unwanted, only if there was a fault.  But I had to try them to see if there was a fault, to see if they didn’t fall out of my ear. A common enough problem it seems

i know that if you buy underwear, a CD, software, and try them on or break the seal then you can’t return.  I’m ok with that but I’m wondering if the like of AirPods fall into that category as you may have put them in your ear.

Just wondering

Kevin

Well you've already bought a pair in the past so surely you'd know whether they fit or not. Are you able to try on a pair in store?

kah22

Bradden said:

Would you want to put one in your ear knowing someone else had used them? I wouldn't.

You are right on.  There is NO way I would put something like that in my ear or wear someone else’s underwear.  Sorry if you picked me up wrong !