Tesco mobile - brand new phone blacklisted

sarahvm

I'm hoping someone may be able to suggest what to do next
I purchased a brand new iphone 12 on 26 August direct from Tesco mobile for my daughter.  On 12 September it stopped connecting to any network, the sim worked in her old phone but a different sim wouldn't work in her phone.  After a trip to a Tesco store and trips to Apple stores we discovered on 2 October that the handset had been wrongly blacklisted by O2 and will nver work until th blacklist has been removed.
I have been on the phone to Tesco mobile almost every day since then (1hrs + phone calls), they have requested the removal of the blacklist over 3 times but it can only be removed by the same organisation that put it on, O2 have no record of placing the blacklist and therefore cannot remove it
It is very frustrating that every phone call i have to explain from scratch what has happened and then wait on hold until they read the very lengthy notes on file, they don't seem to be do anything  - i told them about the blacklist, who had blacklisted it, when it was done etc
I think I have reached the time that I just want a new phone, it has only worked for 2 weeks since we bought it but I am running out of ideas of how to do it
Any suggestions?

biscan25

It's obviously not fit for purpose, so ask for a refund and cancel contract without penalty?

llakey7

Hey! Did you ever get anywhere with this/what was the outcome? The same has happened to my device, it happened two months ago and they sorted it but it’s just happened again!

shiraz99

llakey7 said:

Hey! Did you ever get anywhere with this/what was the outcome? The same has happened to my device, it happened two months ago and they sorted it but it’s just happened again!

This was the OP's only post in Oct 2021, I'll doubt you'll get a reply.

llakey7

I thought that but figured it was worth a try 🙈

Clarkey86

Vodafone have blacklisted my device by mistake. They've accepted their error and have asked Vodafone Stolenphones to lift the erroneous blacklisting. Vodafone Stolenphones won't comply so I'm being referred to CISAS. But CISAS deal with a deadlock between customers and Vodafone which isn't the case. The deadlock is between Vodafone UK and Vodafone India? 
Any help would be much appreciated? 

born_again

Clarkey86 said:

Vodafone have blacklisted my device by mistake. They've accepted their error and have asked Vodafone Stolenphones to lift the erroneous blacklisting. Vodafone Stolenphones won't comply so I'm being referred to CISAS. But CISAS deal with a deadlock between customers and Vodafone which isn't the case. The deadlock is between Vodafone UK and Vodafone India? 
Any help would be much appreciated? 

I though 02 provided Tesco service. So not sure where Vodafone would fit.
Might be better asking board staff to split this to a new thread.

[Deleted User]

Better splitting it into 3 as the llakey7 also hijacked the thread before Clarkey86.