Octopus asking new homeowner to moved to fixed tariff on registering account - no option for SVR

MWT

serendipity109 said:

It appears that if you don't register online you would be put on a pre-payment meter instead...

Where exactly does it say that?

If it is in the letter please post exactly what it says...

bristolleedsfan

serendipity109 said:

There are very few suppliers that are offering variable tariffs to new customers as to do so will lose them money. Your daughter has an enshrined right to be on a deemed variable tariff. If she calls Octopus or contacts them via hello@octopus.energy, I am sure the no one will 'insist' that she moves to a fixed tariff. Clearly, she will not get the £25 incentive payment which I suspect is the reason for your post. Octopus will through want to set up an online account as this is how Kraken produces monthly statements, and where your daughter enters meter readings.

Thank you, this is very helpful. The incentive would have been a nice welcome but obviously she would rather forgoe this than be on a fixed tariff.

Might still get £25 if registers online being as registering online merely means setting up an online account https://octopus.energy/login/ dont they give a link with a code to be put in ?

Thrugelmir

With the state of the current market why would she wish not to be on a variable rate tarriff ?  Prices have yet to rise further it seems. 

serendipity109

Might still get £25 if registers online being as registering online merely means setting up an online account https://octopus.energy/login/

This is what we through but then it just gives you fixed options to choose from and this is with simply trying to give her details as the new owner, it won't accept her details unless she chooses a new tariff.

MWT

serendipity109 said:

Might still get £25 if registers online being as registering online merely means setting up an online account https://octopus.energy/login/

This is what we through but then it just gives you fixed options to choose from and this is with simply trying to give her details as the new owner, it won't accept her details unless she chooses a new tariff.

Phone them.

serendipity109

Thrugelmir said:

With the state of the current market why would she wish not to be on a variable rate tarriff ?  Prices have yet to rise further it seems. 

This is my point, she wants to be on variable -  not fixed but she is unable to choose that option

serendipity109

MWT said:

serendipity109 said:

Might still get £25 if registers online being as registering online merely means setting up an online account https://octopus.energy/login/

This is what we through but then it just gives you fixed options to choose from and this is with simply trying to give her details as the new owner, it won't accept her details unless she chooses a new tariff.

Phone them.

She is going to try today in her lunch break

wittynamegoeshere

Thrugelmir said:

With the state of the current market why would she wish not to be on a variable rate tarriff ?  Prices have yet to rise further it seems. 

I don't really understand your question, but are you aware of the "cap"?

Bills are not legally allowed to raise their default tariff above this until April 2022, they're all now charging this maximum rate so variable rates can not rise until April - after the cold weather is over for the year.

Trying to predict the price for winter 2022-2023 is just taking a wild guess based on nothing, absolutely nobody knows.

They're all required to offer a default standard tariff at the capped rate - at which price they'll lose money every time you use a unit of power.  So they all seem to be coming up with new ways to make it as difficult as possible to get it and some are definitely using deception to try and mislead their customers into agreeing into a tariff that is almost certainly going to cost them more.

If you phone and they refuse to put you on this tariff then mention the words "Ofgem" or "Ombudsman".

But I would first check that online application and scour every corner of the screen for an almost invisible, tiny link or button that lets you have the standard tariff.  It's possibly the equivalent of ordering from Amazon without signing up for a Prime membership!

serendipity109

wittynamegoeshere said:I don't really understand your question, but are you aware of the "cap"?

Bills are not legally allowed to raise their default tariff above this until April 2022, they're all now charging this maximum rate so variable rates can not rise until April - after the cold weather is over for the year.

Trying to predict the price for winter 2022-2023 is just taking a wild guess based on nothing, absolutely nobody knows.

They're all required to offer a default standard tariff at the capped rate - at which price they'll lose money every time you use a unit of power.  So they all seem to be coming up with new ways to make it as difficult as possible to get it and some are definitely using deception to try and mislead their customers into agreeing into a tariff that is almost certainly going to cost them more.

If you phone and they refuse to put you on this tariff then mention the words "Ofgem" or "Ombudsman".

But I would first check that online application and scour every corner of the screen for an almost invisible, tiny link or button that lets you have the standard tariff.  It's possibly the equivalent of ordering from Amazon without signing up for a Prime membership!

Yes, well aware of the cap. There didn't appear to be an option anywhere to choose the standard tariff.
We will see how she get on over the phone can I will update.

Norman_Castle

serendipity109 said:

On trying to register online she is asked to choose a tariff, there are only 2 both fixed at £140+ per month, bearing in mind the previous owner paid £70 per month.

Previous owners £70 dd would be based on actual usage and account balance, the £140 per month would be a guesstimate with the potential for a refund if her usage is lower than presumed.