Help! Energy provider switched without my approval and in a different name - now a huge bill

Streaky_Bacon

avijendr said:

 He told its an erroneous switch and raised a complaint with the complaints department. As they were not available today, he promised me to call me back on Monday 10:30 to update me and then talk to them. 

He told me usually I don’t need to pay anything but because of this larger sum, he is not sure. He was so apologetic and promised me to resolve this. He told me to call Engage and tell them the update so it would all be fine as there is a record the whole history now.

Just make sure that you get as much in writing and record any calls if you can.

It wouldn't be the first time that somebody is verbally told that something is resolved, only to find that later it is denied.

I would get an email sent to them (or Resolver as I mentioned earlier) and include the conversation you had today, including the time and name of the person you spoke to.

If Utilita are admitting that it is a mistake, they should be the ones contacting Engage as a matter of urgency. Put that it any

[Deleted User]

Erroneous transfers are not a complaint issue as such.

https://www.citizensadvice.org.uk/consumer/energy/energy-supply/problems-with-your-energy-supply/youve-been-switched-to-a-new-energy-supplier-without-your-agreement/

The basic principle is that the consumer should be put back into the position prior to the transfer has taking place. That is, you will owe the original consumer for all energy consumed. I doubt that BackBilling will be applied to this situation as the original supplier has done nothing wrong. All switches are managed by the gaining supplier.

it goes without saying that a closer check on your bills and Bank account could have resulted in a much earlier resolution. The ‘old supplier’ would most likely have sent you a ‘sorry you are leaving email’ and it would have raised a Final Bill. That is an awful lot of things not to notice.