Utility Point to EDF - still heard nothing

What_time_is_it

Even though EDF took over my gas and electricity supply on 18th September I've still heard nothing from them to confirm a new account or tarrif. I presume I will be switched to their Standard Variable Rate, backdated to 18th Sept, but it would be nice to have this all confirmed.
Have any former UP customers on here had confirmation yet?

Doc_N

What_time_is_it said:

Even though EDF took over my gas and electricity supply on 18th September I've still heard nothing from them to confirm a new account or tarrif. I presume I will be switched to their Standard Variable Rate, backdated to 18th Sept, but it would be nice to have this all confirmed.
Have any former UP customers on here had confirmation yet?

I don’t think anyone’s had proper details yet from EDF, apart from the initial email asking you not to leave.

It is the standard variable rate, currently about the best rate available because it’s capped, but some of us have already got switches out ongoing because of fixes that were available in mid September.

robbo990

I rang EDF to speak to them as we should at least know what the cost per unit and standing charge is. I was told (though I'm not sure I believe) they were honouring the Utility Point Tariff until accounts are moved over.

MWT

robbo990 said:

I rang EDF to speak to them as we should at least know what the cost per unit and standing charge is. I was told (though I'm not sure I believe) they were honouring the Utility Point Tariff until accounts are moved over.

That would be very unlikely, unless their definition of 'moved across' is the date they were appointed as SoLR...

Inigo_Montoya

robbo990 said:

I rang EDF to speak to them as we should at least know what the cost per unit and standing charge is. I was told (though I'm not sure I believe) they were honouring the Utility Point Tariff until accounts are moved over.

When GNE accounts were moved to EDF the new EDF tariff applied from the date they took over supply rather than the date the account was moved to EDFs billing system - the final bill from GNE was split into two i.e. GNE tariff before the take over date & the EDF tariff after the take over date

That along with the information available on EDFs website suggest it is  unlikely you have been given correct information & if it were me I would be asking EDF to send you an email confirmation of what one person has said to you verbally 

That said I guess its not beyond the realms of possibility that it could be true - in the event it were true it would mean moving to a different supplier eg BG Evolve was not necessarily the best move especially if the transfer to EDF takes a few months like it did with GNE - would have been very nice to be on UPs cheap rates until the start of next year 

SonOfPearl

What_time_is_it said:

Even though EDF took over my gas and electricity supply on 18th September I've still heard nothing from them to confirm a new account or tarrif. I presume I will be switched to their Standard Variable Rate, backdated to 18th Sept, but it would be nice to have this all confirmed.
Have any former UP customers on here had confirmation yet?

If it's anything like EDF's process of taking on former Green Network Energy customers it could take a while yet. It was over two months before I heard anything at all from EDF, and seven months before they correctly set up my new account!

Inigo_Montoya

SonOfPearl said:

What_time_is_it said:

Even though EDF took over my gas and electricity supply on 18th September I've still heard nothing from them to confirm a new account or tarrif. I presume I will be switched to their Standard Variable Rate, backdated to 18th Sept, but it would be nice to have this all confirmed.
Have any former UP customers on here had confirmation yet?

If it's anything like EDF's process of taking on former Green Network Energy customers it could take a while yet. It was over two months before I heard anything at all from EDF, and seven months before they correctly set up my new account!

Similiar her - it took 5 months for my GNE account to be moved to EDF

chris_mse

Inigo_Montoya said:

SonOfPearl said:

What_time_is_it said:

Even though EDF took over my gas and electricity supply on 18th September I've still heard nothing from them to confirm a new account or tarrif. I presume I will be switched to their Standard Variable Rate, backdated to 18th Sept, but it would be nice to have this all confirmed.
Have any former UP customers on here had confirmation yet?

If it's anything like EDF's process of taking on former Green Network Energy customers it could take a while yet. It was over two months before I heard anything at all from EDF, and seven months before they correctly set up my new account!

Similiar her - it took 5 months for my GNE account to be moved to EDF

5 months!! during which time we are asked not to switch.

the don't switch until you've been migrated to the SOLR has cost me hundreds.

QrizB

chris_mse said:

the don't switch until you've been migrated to the SOLR has cost me hundreds.

Given that UP only went bust on the 14th of September, one calendar month ago, that is very unlikely to be true.