Boiler Leaking after Service

anotheruser

So, original installer will come round to see what's what.

The leak is coming from the top "lid" section but it's on tight. Filter looks like this:



The question is what is now reasonable actions to take.
I have lost trust in the new plumbing company and always awkward dealing with a company when you're in dispute with them.

Depending on what the original installer says, is it reasonable to ask for some money back from the service? Or bill them for the replacement parts?

Someone else has suggested the new company didn't need to be messing about with the seals. I'd be surprised if they last just 2 years. The bodge tool they used to open the filter has not done anyone any favours.

But the fact of the matter is that they did something and now it's leaking. I've given them a chance to fix it and they have not been able to do so.

But I suppose the question is, what's the reasonable next step to this?

Silver_Shark

I have my Ideal combi boiler serviced by Ideal, can't  fault them and might be worth giving them a call. I had my boiler fitted by a rogue gas fitter using the wrong size pipes and I had to get in touch with Gas Safe over a different matter who inspected the boiler at the time of his visit but the combi boiler is actually working fine.

neilmcl

anotheruser said:

So, original installer will come round to see what's what.

The leak is coming from the top "lid" section but it's on tight. Filter looks like this:



The question is what is now reasonable actions to take.
I have lost trust in the new plumbing company and always awkward dealing with a company when you're in dispute with them.

Depending on what the original installer says, is it reasonable to ask for some money back from the service? Or bill them for the replacement parts?

Someone else has suggested the new company didn't need to be messing about with the seals. I'd be surprised if they last just 2 years. The bodge tool they used to open the filter has not done anyone any favours.

But the fact of the matter is that they did something and now it's leaking. I've given them a chance to fix it and they have not been able to do so.

But I suppose the question is, what's the reasonable next step to this?

Filter "looks like this" or is it the actual filter?

That one you've posted is some Chinese brand, if you have a Magnaclean filter or similar then please tell us, even better take a pic of YOUR actual filter with the leak and we will be better able to advise.

I'm assuming this is the thing you no longer have: https://www.adeyspares.co.uk/magnaclean-professional-c2/black-lid-spanner-p28

adonis

Do you have this one? as there are marks that line up on the top when it is tightened correctly, even though you think it is tight it will leak if the marks are not lined up.

These can be flushed without undoing the top by sliding out the magnet.

anotheruser

neilmcl said:

anotheruser said:

The question is what is now reasonable actions to take.

Depending on what the original installer says, is it reasonable to ask for some money back from the service? Or bill them for the replacement parts?

Someone else has suggested the new company didn't need to be messing about with the seals. I'd be surprised if they last just 2 years. The bodge tool they used to open the filter has not done anyone any favours.

But the fact of the matter is that they did something and now it's leaking. I've given them a chance to fix it and they have not been able to do so.

But I suppose the question is, what's the reasonable next step to this?

Filter "looks like this" or is it the actual filter?

That one you've posted is some Chinese brand, if you have a Magnaclean filter or similar then please tell us, even better take a pic of YOUR actual filter with the leak and we will be better able to advise.

I don't want to give details.

Fixing it is no longer on my radar. It's now how to deal with the original company, for which the answer you seek is not required.

plumb1_2

IMO servicing the boiler would not include any external equipment , cleaning out a filter a extra freebie, so if it  needed a new O ring would be chargeable 
Any boiler manufacturer will not cover external items.

Just bite the bullet and explain the issue, to the original installer 

Bendy_House

anotheruser said:

neilmcl said:

anotheruser said:

The question is what is now reasonable actions to take.

Depending on what the original installer says, is it reasonable to ask for some money back from the service? Or bill them for the replacement parts?

Someone else has suggested the new company didn't need to be messing about with the seals. I'd be surprised if they last just 2 years. The bodge tool they used to open the filter has not done anyone any favours.

But the fact of the matter is that they did something and now it's leaking. I've given them a chance to fix it and they have not been able to do so.

But I suppose the question is, what's the reasonable next step to this?

Filter "looks like this" or is it the actual filter?

That one you've posted is some Chinese brand, if you have a Magnaclean filter or similar then please tell us, even better take a pic of YOUR actual filter with the leak and we will be better able to advise.

I don't want to give details.

Fixing it is no longer on my radar. It's now how to deal with the original company, for which the answer you seek is not required.

I think all I can say is, 'good luck'.

And not even really mean it.

greyteam1959

anotheruser said:

neilmcl said:

anotheruser said:

The question is what is now reasonable actions to take.

Depending on what the original installer says, is it reasonable to ask for some money back from the service? Or bill them for the replacement parts?

Someone else has suggested the new company didn't need to be messing about with the seals. I'd be surprised if they last just 2 years. The bodge tool they used to open the filter has not done anyone any favours.

But the fact of the matter is that they did something and now it's leaking. I've given them a chance to fix it and they have not been able to do so.

But I suppose the question is, what's the reasonable next step to this?

Filter "looks like this" or is it the actual filter?

That one you've posted is some Chinese brand, if you have a Magnaclean filter or similar then please tell us, even better take a pic of YOUR actual filter with the leak and we will be better able to advise.

I don't want to give details.

Fixing it is no longer on my radar. It's now how to deal with the original company, for which the answer you seek is not required.

How silly.

neilmcl

anotheruser said:

neilmcl said:

anotheruser said:

The question is what is now reasonable actions to take.

Depending on what the original installer says, is it reasonable to ask for some money back from the service? Or bill them for the replacement parts?

Someone else has suggested the new company didn't need to be messing about with the seals. I'd be surprised if they last just 2 years. The bodge tool they used to open the filter has not done anyone any favours.

But the fact of the matter is that they did something and now it's leaking. I've given them a chance to fix it and they have not been able to do so.

But I suppose the question is, what's the reasonable next step to this?

Filter "looks like this" or is it the actual filter?

That one you've posted is some Chinese brand, if you have a Magnaclean filter or similar then please tell us, even better take a pic of YOUR actual filter with the leak and we will be better able to advise.

I don't want to give details.

Fixing it is no longer on my radar. It's now how to deal with the original company, for which the answer you seek is not required.

In that case I'll not bother wasting any more of my time on you then, I'll keep it for those that are more appreciative.

anotheruser

neilmcl said:

anotheruser said:

neilmcl said:

anotheruser said:

The question is what is now reasonable actions to take.

Filter "looks like this" or is it the actual filter?a

I don't want to give details.

Fixing it is no longer on my radar. It's now how to deal with the original company, for which the answer you seek is not required.

In that case I'll not bother wasting any more of my time on you then, I'll keep it for those that are more appreciative.

I don't see how knowing the exact make and model of the filter will help you to tell me what I can do about the original servicing company.

It's now irrelevant.

You could say "well go back to the manufacturer of the filter and get a spare part" but you didn't say this. And that doesn't help with how to deal with the original servicing company. You could have said why you need my specific filter part number / manufacturer, but you didn't do this.

If you help me realise why you need the information, I'm more likely to give it and you win points for brains!

Sorry you feel you can't help without knowing the filter I have but as I've said before, it's now irrelevant in the context of the next questions I have.