Complain Stonebridge College course

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Dear Sir/Madam,

I am currently doing an online course at this Stonebridge College just a month, but I want to change my course, by the agreement, I have legal right to change my course,

but I sent over 8 emails to the customer service and calls 8 times, they ignore me, and I also complain about their service, no response.

They look like they disappear from the world, no one can help me.

My tutor does not provide me with useful help and I also feel being discriminated against by my American English, 

Her feedback has grammar errors, and she refuses to provide me extra support, she just said she want to see 100% correct writing. 

But I spoke to my university tutors, and other teachers, they said my work was all fine.

I am very very upset about this online college and the unprofessional tutor.

Can you please provide advice?  where can I complains or any authority would help.

Many thanks,

Eva



Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
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    You'll be able to follow the college's complaints procedure. 

    It's unlikely they're discriminating against you for American English. It's more likely to just be the errors in your writing that they're picking up on.

  • Eva2021
    Eva2021 Posts: 27 Forumite
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    You'll be able to follow the college's complaints procedure. 

    It's unlikely they're discriminating against you for American English. It's more likely to just be the errors in your writing that they're picking up on.

    Thank you, do you know the college's complaints procedure website, 

    as this college is online, I already sent over 8 emails to them. They just ignore all.

    I have to pay a loan, and it is not easy for me, but their service is terrible, only when they sale the course, it was very fast.
  • Eva2021
    Eva2021 Posts: 27 Forumite
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    Thank you for the information, I contacted customer service, the advisor instructed me to send a new link to him, and he would resolve it, but after I sent over 8 emails, he disappeared like he never spoke to me.  
  • Eva2021
    Eva2021 Posts: 27 Forumite
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    The customer service told me to send a new course link to him, and he never come back to me. 
  • MalMonroe
    MalMonroe Posts: 5,783 Forumite
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    Is this the information you have been using to contact them? 
    • Call us on 0121 794 8380 (available from Monday-Friday 9am-5pm)
    • You can also email us at customer.services@stonebridge.uk.com
    • Write to us at Customer Service Department, Stonebridge House, 42 Ocean View Road, Bude, Cornwall, EX23 8ST
    Under the 'Queries and Complaints' heading, they say they need the following information in order to help you.
    • Your full name.
    • The full name of the course you are studying.
    • Your username/student reference number (if applicable)
    • Full details on what your query or concern is.
    I would try phoning them between 9 and 5 to try to get a sensible answer, since sending emails does not seem to be working for you. 
    Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.
  • Eva2021
    Eva2021 Posts: 27 Forumite
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    MalMonroe said:
    Is this the information you have been using to contact them? 
    • Call us on 0121 794 8380 (available from Monday-Friday 9am-5pm)
    • You can also email us at customer.services@stonebridge.uk.com
    • Write to us at Customer Service Department, Stonebridge House, 42 Ocean View Road, Bude, Cornwall, EX23 8ST
    Under the 'Queries and Complaints' heading, they say they need the following information in order to help you.
    • Your full name.
    • The full name of the course you are studying.
    • Your username/student reference number (if applicable)
    • Full details on what your query or concern is.
    I would try phoning them between 9 and 5 to try to get a sensible answer, since sending emails does not seem to be working for you. 
    Thank you so much ! I sent that information to the customer service email many times, they said to respond in 24 hours. but 
    It has already been 3 weeks, no one responds me, I also send the new course link to them, still no answer. 
  • Eva2021
    Eva2021 Posts: 27 Forumite
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    MalMonroe said:
    Is this the information you have been using to contact them? 
    • Call us on 0121 794 8380 (available from Monday-Friday 9am-5pm)
    • You can also email us at customer.services@stonebridge.uk.com
    • Write to us at Customer Service Department, Stonebridge House, 42 Ocean View Road, Bude, Cornwall, EX23 8ST
    Under the 'Queries and Complaints' heading, they say they need the following information in order to help you.
    • Your full name.
    • The full name of the course you are studying.
    • Your username/student reference number (if applicable)
    • Full details on what your query or concern is.
    I would try phoning them between 9 and 5 to try to get a sensible answer, since sending emails does not seem to be working for you. 
    I can't believe it, because when I buy this course, they sale customer service did such an amazing job, keep sending me a lot of emails and calls, helps, but after I bought the course, things are totally changing. 
  • NBLondon
    NBLondon Posts: 5,539 Forumite
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    Like Mal said - try phoning them.

    It's unlikely they're discriminating against you for American English. It's more likely to just be the errors in your writing that they're picking up on.

    I'm guessing here that English is not your first language, Eva.  And by "American English" that's the way you were taught the English language.

    The English you are writing here has verb forms that are incorrect in both British and American English - so your tutor is possibly correct to bring this up.  If they are not providing any extra support, then you are right to complain about that as well.

    What course are you taking - and what do you want to change to?
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