We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

TELETEXT HOLIDAY (ALSO TRULY HOLIDAYS) TOOK AN UNAUTHORISED PAYMENT FROM MY BANK ACCOUNT

victoriawilkinson12345
victoriawilkinson12345 Posts: 1 Newbie
edited 19 May 2025 at 4:57PM in Coronavirus Board
I booked and paid in full for a holiday through Teletext Holidays. Fine. However, two days later they proceeded to take a further £792.51 from my account in an unauthorised transaction. They have acknowledged that it was their fault but I keep being told it will be refunded in 14 days. Six weeks on I still haven't received the money. 
Does anyone have a contact for anyone at Truly Travel or Teletext Holidays? Or have suggestions of what I can do to get my money back? 

Comments

Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 355.3K Banking & Borrowing
  • 254.7K Reduce Debt & Boost Income
  • 455.9K Spending & Discounts
  • 247.9K Work, Benefits & Business
  • 605.2K Mortgages, Homes & Bills
  • 178.8K Life & Family
  • 262.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.