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Shell Energy - can they switch my tariff without notice during a fixed tariff?
Joined Shell Energy in Nov 2020 on their ‘Energy January 2022 v4 Economy 7’ tariff, fixed to end of Jan 2022. Had smart meter installed end of Feb 2021. Since my last bill they have moved me, without consent, to the ‘Energy January 2022 v4 Single rate’ tariff, still fixed until January 2022 but not E7.
Can they do that? Next steps?
Learn from the mistakes of others - you won't live long enough to make them all yourself.
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Comments
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Speak to Shell, it's probably a mistake.If not, file a complaint: https://www.shellenergy.co.uk/services/how-we-handle-complaintsIf not resolved after 8 weeks, ask the Ombudsman to intervene.
N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Kirk Hill Co-op member.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 35 MWh generated, long-term average 2.6 Os.0 -
That's not really a change of tariff, just a different version of the same tariff. As has been said, probably just an error.0
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