Holiday refund if too scared to go

silvercar

What rights do i have? I booked the holiday BEFORE the pandemic started, we dont want to go anymore. We are scared we will not return before Christmas due to the Pandemic and do not want to pay £800 more than we have paid already.

If that is your view, then you will spoil your holiday worrying if you will get back and so I wouldn't go.

Others would accept the risk and embrace the idea of Christmas in Lapland if it had to happen or just accept that sometimes things don't go to plan, so would be more inclined to go ahead. 

If you are a worried traveller then holidaying abroad during the pandemic probably isn't for you.

Personally, I don't see why there is a great risk you will go and not be able to get back, but we all have different views.

mattyprice4004

Welchyy0709 said:

thats what im saying, so there isnt a way to get deposit back?

Why would there be if you choose not to travel?
Thats your decision, not theirs so you’re not entitled to anything back. 

Upsidedownandaround

michael1234 said:

Welchyy0709 said:

Does it not make a difference if booked the holiday BEFORE the pandemic?

Many people of here give the old line of "what do the terms and conditions say?" You should remember that consumers have a huge number of rights as I have found out to my cost in court on more than one occasion. In fact in one small claims case the judge started by saying something like ".....there is a huge raft of consumer legislation designed to protect consumers.....". I was a director of the buisness at that time and needless to say we lost.

Moreoever, we as consumers enter into contracts several times per day - even buying a pint of milk is entering into a contract. We are not expected to read every business' small print. In particular, if there are terms such as large administration fees being applied they should be displayed prominently at the time of purchase. Clicking a box to say you've read all the terms won't cut it. My understanding is its all about what a "reasonble person" would do. Would they read all the Ts&Cs before booking? I doubt it. 

Also, there are many people contributing here who have a vested interest in consumers not exercising their rights and claiming refunds. Therefore OP, I would not unfortunately, take on board any advice given here. Get it where you are sure those who are replying are at least neutral and preferably have professional training.

Ironically this appears to be the worst advice on the thread. Contract and consumer law exists to protect the consumer from unfairness not to encourage laziness and defences of ignorance to breach of contracts by consumers.

In this case cancelling the contract is a material term which people would be expected to read. Why wouldn't they? Equally when purchasing through a 3rd party agent a key term would be the costs of them doing this work for you.

To use your own example a person may not be expected to read small print next to the barcode or to seek out any terms and conditions referred to elsewhere when buying a pint of milk but they would be expected to read that the carton they picked up did actually say it was a pint.