Green Energy - now what?

ayupmeduck

So I'm with Green Energy who went bust in late September.  I have had no communications from them at all. Their app no longer works and accounts have been removed from their website.

What do I do now, can I just switch to a new supplier? Don't I need information about my Green Energy account, I've found one bill dates August 2020.

EDIT: Just seen on the switch site that we will be moved to Shell. Should we be hearing from them soon?

[Deleted User]

You are now a customer of Shell Energy as it has been appointed by Ofgem as the Supplier of Last Resort for Green Energy's customers.

If you go to the Shell Energy website you will see that there is an information page for ex Green Energy customers. You may need to email Shell if it hasn't made contact with you.

Once your account with Shell is set up you have three options; one, remain with them on their SoLR tariff; two, switch to one of Shell's other tariffs, or, three switch away to another supplier.

Inigo_Montoya

ayupmeduck said:

So I'm with Green Energy who went bust in late September.  I have had no communications from them at all. Their app no longer works and accounts have been removed from their website.

What do I do now, can I just switch to a new supplier? Don't I need information about my Green Energy account, I've found one bill dates August 2020.

EDIT: Just seen on the switch site that we will be moved to Shell. Should we be hearing from them soon?

Have you tried logging in via  https://members.green.energy/members/home

I can still access my account

I received an email from Shell on Monday 27th September informing me they where taking over the supply - contents below

Following the closure of Green (Green Supplier Limited), Ofgem, the industry regulator, has appointed us to manage your energy supply from Monday 27 September.

We look forward to welcoming you on board, and are working closely with Ofgem to make the switch as smooth as possible for you.

There won’t be any break in your energy supply and any credit balance you have will be safe and protected. It may take a while to move over, but we’ll keep you posted.

We’re currently setting up your account, so there’s no need to call or email us.

Stay up to date

Visit our blog, where we’ll be posting regular updates. You’ll find answers to frequently asked questions in the Help section of our website.

What happens next?

Please don’t cancel your Direct Debit – it will automatically be transferred over to us, so you don’t need to do a thing. Please make a note or take a picture of your current meter readings. Once we send your login details, you’ll be able to submit your meter readings online. Whether you have a smart or a traditional meter, here’s how to take a reading.

Switching supplier

Once you’ve switched to Shell Energy, you can either stay with us or switch to another supplier. You won’t be able to leave before the switch is complete though. If you choose to leave, we won’t charge you any exit fees. But we think you’ll like it here at Shell Energy, so we hope you’ll stay.

In case of emergency

If you can smell gas, call 0800 111 999 straight away. For any other emergency, visit our emergency information page.

Extra support with our Priority Service Register

If you were registered for priority supply with Green, Ofgem has sent us details of your needs. You can update this information with us at any time.

If you weren’t on the Priority Service Register, we’ll send you a message, which will allow you to sign up. It will also let you register for other services, such as alternate-format billing, or meter-read visits.

Privacy Policy

We’re committed to keeping your personal information private and secure. To find out more about how we process your data and monitor communications, read our Privacy Policy. You can also read our Energy Terms and Conditions.

ayupmeduck

Forgot about this thread.

Think I know the problem. My account is an email address I no longer have access to. No no clue what to do

QrizB

ayupmeduck said:

Think I know the problem. My account is an email address I no longer have access to. No no clue what to do

You could contact Shell with your details (name/address/etc) and get that account set up to use a current email address?