Gift cards

sarahame

Has anyone had any experience of Vue Gift Cards expiring during the pandemic? 

JJ_Egan

No but many gift cards have an expiry date .

Aylesbury_Duck

 I expect plenty have.  When were yours bought and when did they expire?

sarahame

I spoke to Vue and the gift cards I have were bought in Feb 2019, just before lockdown. I was told that only gift cards bought from July 2020 had been extended and am struggling to understand why they’ve only extended some. 

Customer services don’t seem to be much help so don’t really know how to pursue this further.

JJ_Egan

We where not locked down the whole of 2019 .Sars Covid first report was circa Dec 2019 .

Or did you mean Feb 2020 ??

What are the T&C originally for expiry  and extension is goodwill not the law .

user1977

Feb 2019 was 13 months before lockdown. 

Aylesbury_Duck

As above, you had plenty of opportunity to use them before the pandemic, whereas those bought in the middle of the pandemic have been extended.  Seems quite reasonable to me.

sarahame

Sorry I put the wrong date. It was Feb 2020. Not much time to take 4 year old twins to cinema 2 weeks before lockdown.

Aylesbury_Duck

If you've appealed to their better nature and they're not budging, there's nothing more you can do.  

When did they expire?

elsien

That’s not what their website says. Maybe point that out to them? Followed by a formal complaint if you don’t get anywhere. 

“We know you have been unable to use your gift cards to visit our venues, so we have extended or reinstated any Gift Cards affected due to closure.

All active Gift Cards with value on have been extended to the end of the year.

Any Gift Cards that expired during the lockdown period have been reinstated with their value at time of expiry and have been extended to the end of the year.”