Meter Technical Details Incorrect at CoS date

[Deleted User]

Curious one I experienced today.  I submitted my opening gas read to Eon Next today as I have switched away from Bulb.  I could not do this for the electricity.  I then checked my September Bulb statement to check the MTD's and they match the meters serial numbers.  However when I looked at the details Eon gave for the electric meter (a SMETS 2 installed in March 2021) I then realised that they have lifted the old meter serial details of the (now removed and replaced) old meter from the industry database.  Obviously this will have a knock on effect on the previous supplier too (Bulb) because Eon cannot generate a CoS reading (ATM) for my electricity account and Bulb will not therefore be able to generate a final statement.  So at some point between March and now,  Bulbs' MOP informed Bulb of the new MTD's but the upload to the industry database has seemingly been forgotten.  I am kicking myself for not having checked the MTD's carefully until today.

I have, as Eon requested, emailed them with a photo of the electric meter (and the CoS reading) although it remains to be seen at how efficient they are at dealing with this situation.

Is there a specific industry flow that Eon need to generate in order to get my meter details correctly registered for my address?  I am looking, butI'd be grateful if anyone can pinpoint the specific D flow that Eon needs to raise in order to make this happen as quickly as possible. 

FreeBear

I had a similar issue when switching from a muppet supplier to OFTM. My gas meter was listed as imperial, but was in fact, a metric smart meter. Sent OFTM a photo of the meter, and it was all sorted before they issued the first bill.

Still waiting on the original bunch of clowns to sort out their mess, but as they have gone bust and the SoLAR supplier doesn't appear to be interested, I doubt I'll ever see a final bill from them.

[Deleted User]

I'm now trying to work out if the old supplier (Bulb in my case) is obliged to send the MTD's on Change of Supply to the new supplier (Eon Next in my case).  The conversation I have had with Bulb just now implies that this is indeed the case.  I had thought that new suppliers just pulled this information off an industry database.  Maybe Bulb has actually sent them the details of the old meter rather than the newer smart meter installed in March 2021 or they have but Eon have lifted the wrong information from the dataflow they received. 

[Deleted User]

I've had an usual expeience today with Eon.

With Avro I would get a generic 5-10 day response reply to any email and then have to prod them for an email response after the 10 days via Twitter.  Today I have managed to speak via the phone to someone from Eon without too much delay,  been emailed via the person handling the call,  sent an email reply in response and finally got another email response later this afternoon in resposnse to my email reply!  I'm starting to believe that they may sort this out in an efficient and timely manner.

[Deleted User]

Finally I am now satisfied that Eon have the correct meter details listed on my account.  Compared to what Avro had been like this is like night and day.  I've rung Eon up twice and spoken to a real person and emails have been replied to.  Matter resolved within 5 working days so good job Eon Next.