Advice on returning a purchase from Cafago

scott443187

Hi I recently bought a Creality CR Scan01 3d scanner from Cafago.com. It was bought on the 13th or 15th of Sept (depending on if purchase is when they took the money or when the order was processed). I paid via my Curve card using funds from my business account.
Essentially the product is very poorly designed, the software being almost unusable and the hardware being extremely cumbersome. I decided this very quickly and decided to return the item thinking that within 14 days of purchase this would be fine as I had kept all the original packaging.
Cafago are trying to persuade me that it isn't worth returning it for a refund as it would cost too much and take too long; they initially offered £10 which has raised to £20 now to compensate.

Am just looking for advice should I pursue the refund after returning or accept their £20 and sell it on eBay?

JJ_Egan

Business to business transaction does not come under the same Consumer laws .

All depends upon the terms and conditions of the deal .

ItsComingRome

It's a Chinese purveyor of tat masquerading as a (German ?) seller of more upmarket items.

You've essential no consumer rights, even if you were a consumer.

I'd refrain from selling it on eBay, it's probably a knockoff.