Energy Ombudsman's final decision based on wrong calculation given by Scottish Power

Alex0857

Streaky_Bacon said:

So SP, say that you owe them £833.54.Do you say that they owe you £605.59, or that you owe them (£833.54 minus the £605.59 overpayment) = £227.95? You say that you paid £1,948.66 over the time period, but what is the total billed over that period (not the amount they said you paid, but the amount that they billed you for)?

I don't have time to check if their calculation of energy charge is correct or not, I just pay whatever they charge me over the years by direct debit. My query is the record of my payments to them from 2019 to 2021 is written wrongly in final bill. They just put a figure of £1,343.07 without breakdown but my bank account and SP account both that that figure should be £1,948.66 and this has been checked and agreed by first investigation officer at EO.