Overcharged

NBLondon

One possibility I've found in certain drinking establishments is that the price list you can easily see says "White Wine - 175ml £X"  and the one behind the bar on the wall says "White Wine - 175ml £X  250ml  £X+1".  So you order 2 white wines expecting standard sizes and they serve you 2 large and charge for that.

They haven't overcharged but they have sneakily upsold.  Could that have happened here?  Of course, if you don't get the receipt you don't see what you actually bought.  I got caught that with that over the summer. 

I have also asked for a receipt and caused confusion since the first bartender didn't know how to reprint it.  Funnily - when I started explaining loudly to the next waiting customer that I was suspicious of overcharging, a manager appeared who could print a receipt.

TELLIT01

ItsComingRome said:

TELLIT01 said:

Regarding checking the amount before using contactless payment, I have noticed a lot more machines lately where the contact area (if that isn't a contradition on a contactless machine) is at the end of the machine rather than on the face.  It is then more difficult to check the amount, although obviously it should still be done.  In a busy location it is all too easy just to assume the correct amount is being charged.

I don't see how?  The "face" is where the display is.  By placing the contact area away from the face you have full visibility of the face. Surely this is better than having to cover the face with your card to pay?  (Even though you should check the amount before you wildly wave your card around to pay.)

Not in places where the Covid screens are still in use.  The reader is pushed toward you with the contact free sensor toward the customer.  The rest of the machine is still on the staff side of the screen and potentially difficult to read.  I'm tall enough to be able to see the display but many wouldn't be able.

Tokmon

mrsmiff68 said:

born_again said:

mrsmiff68 said:

Thanks for the replies. I contacted my bank about an itemised bill but they said they couldn't do that in this instance. I might be able to find out what time the transaction was and then contact the venue to check their records but it's too much bother to be honest. I only wanted to know what my rights were on the matter, not turn it into a crusade.
The transaction was a tap and go and you are right, i should have checked at point of sale. In my defence, the venue was very noisy and i am hard of hearing. I also suffer from anxiety so challenging someone over anything is a big deal for me. Another point is, i didn't know for certain i was overcharged at point of sale as these venues prices are very high. I only knew for certain when the venue gave me their price list.
Anyway, thanks again for your advice on this matter. I will be more aware next time i buy drinks!

Why do people think that their bank gets a itemised bill of their transaction?
Retailer requests a amount banks authorises it. End of story. Only place that has a itemised receipt is the retailer.

While a bank can request a copy of a receipt from a retailer (within 120 days) If it is a contactless or PIN transaction. Retailers do not have to supply them as it is deemed that it was authorised by the cardholder.

I didn't think my bank would definitely have an itemised bill. I was asking them a question as i was unsure. I was always told that if i don't know the answer to something, i should ask. So not being an expert on the banking system, i am glad i asked as now i do indeed know the answer. Now if any one else i know is about to contact the bank about the same thing, i can berate them and tell them not to bother. Indeed, they should already know this! Some people are stupid.

If you have any future queries then look online first or ask on somewhere like this. With Covid causing staff shortages banks and other organisations are struggling with the volume of calls they are getting so anything that can be looked at online should be and calls should be kept to a minimum so people who have no choice but to call can get through.

user1977

mrsmiff68 said:

born_again said:

mrsmiff68 said:

Thanks for the replies. I contacted my bank about an itemised bill but they said they couldn't do that in this instance. I might be able to find out what time the transaction was and then contact the venue to check their records but it's too much bother to be honest. I only wanted to know what my rights were on the matter, not turn it into a crusade.
The transaction was a tap and go and you are right, i should have checked at point of sale. In my defence, the venue was very noisy and i am hard of hearing. I also suffer from anxiety so challenging someone over anything is a big deal for me. Another point is, i didn't know for certain i was overcharged at point of sale as these venues prices are very high. I only knew for certain when the venue gave me their price list.
Anyway, thanks again for your advice on this matter. I will be more aware next time i buy drinks!

Why do people think that their bank gets a itemised bill of their transaction?
Retailer requests a amount banks authorises it. End of story. Only place that has a itemised receipt is the retailer.

While a bank can request a copy of a receipt from a retailer (within 120 days) If it is a contactless or PIN transaction. Retailers do not have to supply them as it is deemed that it was authorised by the cardholder.

I didn't think my bank would definitely have an itemised bill. I was asking them a question as i was unsure. I was always told that if i don't know the answer to something, i should ask. So not being an expert on the banking system, i am glad i asked as now i do indeed know the answer. Now if any one else i know is about to contact the bank about the same thing, i can berate them and tell them not to bother. Indeed, they should already know this! Some people are stupid.

Did you really think your bank might get told exactly what you've been drinking in the pub?